MANAGER, CORPORATE COMMUNICATIONS & CSR

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full Time
  • Posted:
    2 weeks ago
  • Category:
    Business Administration, Marketing & Management
  • Deadline:
    February 28, 2020

Job Summary

JOB PURPOSE

·        Manage internal and external engagements and Corporate Social Responsibility (CSR).

·        Initiate, manage and deliver all corporate communications strategies to ensure Lonestar Cell MTN has a clear identity and high level of goodwill and understanding among the various stakeholder groups and wider audience.

·        Work cross-functionally to develop and ensure strategic management of stakeholder relationships including implementing strategies for influencing key stakeholders especially the media.

·        Act as the first line spokesperson for the company and present the Company position to the media as delegated by the Deputy CEO.

Manage all company publications and internal & external websites.

CORE RESPONSIBILITIES

TASK COMPLEXITY

EXTERNAL COMMUNICATIONS

Strategic PR

·        Provide yearly and quarterly strategic stakeholder engagement document.

·        Provide strategic communication direction for all campaigns and projects.

·        Proactively identify PR opportunities for Lonestar Cell MTN and organise a PR initiative quarterly.

·        Lead cross functional teams in the process of crises communication management.

 

  • Reports

·        Initiate and syndicate a regular news flow to target media circles (Insights-driven) which includes specific national and regional newspapers, radio and online. These should be the right message targeted at the right stakeholders with the right angle/tone.

·        Track key news programmes daily and advice Lonestar Cell MTN on both positive and negative stories impacting the company.

·        Provide Lonestar Cell website, Call Centre and Facebook administrators with all press releases as soon as they are approved.

·        Ensure prompt action is taken on negative stories that impact Lonestar Cell MTN through rejoinders and other accepted means of rebuttal when appropriate.

·        Track news coverage of Lonestar Cell MTN and provide report on each event.

·        Develop and maintain an influential Media Contact List for Lonestar Cell MTN.

·        Own and manage a press line where the media can call for any information on Lonestar Cell MTN. Provide a monthly report on all activities on the press line.

 

Media Event Management

·        Provide press pack including press releases at all Lonestar Cell MTN media events.

·        Develop and maintain calendar of key external media events that Lonestar Cell MTN should participate in.

·        Initiate at least one media event quarterly to strengthen, establish and develop relationships with media organisations.

Awards

·        Draw up a list of key business awards that Lonestar Cell MTN must participate in.

·        Make suggestions on awards that will enhance the Lonestar Cell MTN brand and support the Marketing team to prepare and submit applications for such awards.

CEO Visibility

·        Work with the CEO’s office to draw up a visibility/engagement plan to raise the profile of Lonestar Cell MTN’s CEO and other key stakeholders.

·        Advise on key events that drive visibility and build relationships with our key stakeholders.

Stakeholder Activations

·        Undertake a Media Perception audit – a detailed survey among the media and other stakeholders about their Editors and Media Professionals about their perception towards the Lonestar Cell MTN brand and work towards building a positive image.

·        Identify and arrange a minimum of three courtesy calls to influential media organisations/persons every year.

·        Provide a stakeholder mapping template for Lonestar Cell MTN.

Reports

·        Prepare and submit monthly media plans to DCEO within agreed timelines.

INTERNAL COMMUNICATIONS

·        Develop exciting and engaging internal communication plans for a range of projects, initiatives and policies.

·        Develop other effective channels of communications to drive employee communication and engagement (beyond Y’ello Mail) such as a Weekly Newsletter, an Intranet and Snap Communications.

·        Ensure that all external campaigns/projects are first executed and celebrated in-house.

·        Manage all internal CSR activities including the annual Y’ello Care.

·        Create bi-weekly submissions for Lonestar Cell MTN to be featured in Y’ello Buzz and increase the profile of the operation across MTN

·        Develop and manage an in-house quarterly staff recognition awards scheme based on the BRIGHT agenda (Y’ello Stars).

·        Ensure messages from senior management and MTN Group are properly reflected in communications to internal stakeholders.

·        Liaise with HR to organise Staff Forums for the CEO and Executive Committee to address staff.

 

CORPORATE BEHAVIOUR AND CORPORATE SOCIAL RESPONSIBILITIES

·        Develop strategies for managing Corporate Social Responsibility programmes and initiatives – in line with MTN Group’s CSR strategy.

·        Liaise with key stakeholders in selecting and identifying projects/partnerships that align with Lonestar Cell MTN’s business objectives.

·        Ensure sustainability and visibility of all CSR initiatives including providing good PR mileage.

QUALIFICATION AND EXPERIENCE

Education

·        Bachelor’s Degree in Mass Communication, Advertising, Business Administration or related discipline/ MBA is an added advantage.

 

Global Experience Standards

·        5 years’ relevant Managerial experience, which includes Multinational or Governmental environment.

·        5+ years of experience in Public Relations

·        Experience at management level in a Telecommunication environment is an added advantage

CORE COMPETENCIES

Must be a Role Model of ethical practices by living the MTN Values of: Leadership; Innovation; Relationship; Integrity; Can Do & adopt the MTN Vital Behaviours of: Complete Candour; Complete Accountability; Active Collaboration; Get-It-Done; for others to follow

Knowledge

·        Proven record of practical public relations or communications experience at a strategic level.

·        Experience in communications, journalism, public affairs, CSR and community relations.

·        Wide range of contacts in both local and international media.

·        Proven ability on communications and stakeholder relations.

·        Management experience in a complex organization.

·        Good understanding of socio-political and economic environment.

·        Experience of organizational change.

·        Creative and critical thinking abilities with an eye for detail.

·        Excellent presentation, oral and written communication skills.

·        Ability to work under pressure and time constraints.

·        Computer literate and tech savvy.

·        Ability to work effectively with a wide range of cultures in a diverse community.

·        Willingness to travel to undertake events across the country.

·        Excellent interpersonal skills

 

Behavioural Qualities:

·        Conceptual Thinker & Problem Solver

·        Improvement Driver & Culture and Change Champion

·        Supportive People Manager & Relationship Manager

·        Results Achiever & Operationally Astute

·        Commitment to the organization & Good teamwork and cooperation

Industry

  • Telecommunications

Employment Type

Full-time

Job Functions

  • Marketing

How you match

Criteria provided by job poster

Level of education

  • Match

    Bachelor’s Degree

    How to apply

  • Click the Apply for Job button below
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