VACANCY ANNOUNCEMENT

Concern Worldwide is an Irish-based non-governmental, international, humanitarian organization, dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern is currently recruiting the below post:

Job Code: 24-026-NH (You must quote this code on your application)

Job Title: Accountability Officer (x1)

Location: Monrovia, Liberia

Reporting To: Programme Director

Contract duration: Fixed Term (12 months)

Role Requirement: Based in Monrovia. Internal travel to project locations (possibility of travelling outside of Buchanan to other Counties).

About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organization, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, our mission, and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear, and oppression. Our culture is values-driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest behind First. We are committed to ensuring a workplace where everybody feels valued and is enabled to succeed in their work and contribute to delivering on our mission.

Job Purpose: to support Concern Worldwide Liberia in ensuring accountability across all programming towards projects participants, Concern partners, suppliers and country team member. The Accountability Officer will contribute to achieving high quality programming by ensuring fully embedded practical and effective FCRM for project participants within Concern programming. The Accountability Officer will promote within Concern Worldwide Liberia and Concern’s Partners the highest standards of Concerns Policy, including Programme Participants Protection, Child Safeguarding and Anti-Trafficking in Persons, Anti-Fraud among other Concern’s Code of Conduct, among Concern’s staff and Concern’s Partners’ staff.

Responsibilities:

Set up, roll out and strengthening of the FCRM

∙ Ensure adequate design and implementation of the FCRM across all programming.

∙ Ensure that programme participants’ are engaged in the design/update process of the FCRM and its review.

∙ Ensure that the FCRM is appropriate, accessible, inclusive, and ensures communities’ empowerment and ability to share sensitive complaints safely. ∙ Support the Programme Director in updating the FCRM strategy and SOPs in Liberia.

Supervision, management and implementation of the FCRM

∙ Manage the FCRM in a timely and sensitive manner. Ensure feedback is responded to and closed in compliance with the Core Humanitarian Standards (CHS) and Concern’s policy.

∙ Ensure FCRM issues are properly recorded, documented, reported on in time, and safely filed in accordance to the highest standards of data protection principles. Ensure the FCRM database is timely updated.

∙ Escalate to the Programme Director/Country Director if complaints are not closed within a suitable timeframe (according to the level of sensitivity). ∙ Develop weekly, monthly and quarterly work plans for the oversight of the FCRM system.

∙ Conduct regular field visits to project sites to ensure the FCRM is implemented, visible, known and understood.

∙ Lead the FCRM and accountability trainings to Concern staff (both programme and operations), and key Concern community committees to promote the FCRM mechanism.

∙ Lead awareness initiatives for Concern Liberia’s FCRM among Concern programme participants and stakeholders (including Concern’s commitments on accountability and safeguarding).

∙ Ensures that all programme participants are aware of the FCRM and have meaningful and inclusive access to it.

∙ Support the MEAL team in the establishment of community committees in areas where Concern implements programs to promote for Concern FCRM, collect feedback and complaints.

∙ Consolidate monthly FCRM reports to the Programme Director and Country Director.

∙ Ensure accountability satisfaction, feedback and complaint surveys are regularly collected.

∙ Regularly organize Focus Group Discussions with programme participants to enhance Concern’s accountability.

∙ Supervise the analysis of the data from the FCRM system in place to understand what corrective action is required.

∙ Provide an orientation to new staff on the Concern Liberia FCRM.

∙ Upon request, the jobholder should be willing to support ad-hoc tasks within the MEAL Department.

Promotion and protection of Concern’s Code of Conduct

∙ Ensure all Concern staff, programme participants and partners are aware of the FCRM processes and purpose.

∙ Whenever relevant, support the Finance department in conducting spot checks on Concern and its partners’ service delivery, including cross-checking participants’ information, phone number, location, etc. and ensure that participants’ distribution lists are compliant with the programmes objectives and scope of work.

Promote and strengthen Concern and its Partners’ accountability systems

∙ Support partners in strengthening their internal accountability mechanisms.

∙ If/When non-existent, support the partners in developing FCRM, ensuring that programme participants are included in its design.

∙ Provide trainings to Concern’s Partners whenever relevant on accountability principles and mechanisms.

∙ Conduct regular spot checks on partners’ programme participants’ list and report findings to Concern’s CMT.

∙ Develop analysis of findings on accountability spot checks and propose actions to Concern’s CMT

Others

∙ Responsible for upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion, and safeguarding values. ∙ Required to participate and contribute as necessary towards Concern’s emergency response as and when required.

∙ Promotes the “Go Green” strategy of Concern Worldwide Liberia

Experience & Qualification:

This position demands a highly organised and dynamic individual with a demonstrated ability to achieve results in a demanding environment. ∙ Preference for a BA/BSc level degree in agriculture, sociology, development studies, social policy or a related subject, but consideration will be given to candidates with a related diploma degree and previous experience working at project level on MEAL.

∙ At least 1-2 years of experience in Accountability of Programmes in NGO

∙ Experience working in Liberia rural areas.

∙ A strong understanding of Gender mainstreaming.

∙ A background in project monitoring of Livelihood, WASH, Nutrition and Health programmes.

∙ Experience of working with Local partners and other stakeholders.

∙ Excellent written, communication and interpersonal skills in English, including reporting skills.

∙ High Proficiency in using Microsoft office pack, and excellent skills in use of Excel, pivot table and data analysis.

∙ Knowledge of Core Humanitarian Standards, Sphere and Core Humanitarian Standards (CHS).

∙ Experience dealing with sensitive matters in a highly confidential, discrete manner and ability to uphold people’s safety in receiving and responding to complaints.

∙ Ability to build and maintain trust among team members and project participants and able to maintain strict confidentiality. ∙ Previous experience in MEAL of humanitarian and development programmes and strong understanding of MEAL principles and processes, including reporting etc.

∙ Strong facilitation and training skills with diverse audiences of NGO practitioners.

∙ Demonstrable understanding and knowledge of inequality, rights related to development and emergency contexts, gender inequality, analysis and prevention and response to Gender Based Violence.

∙ Ability to work both independently and as a team member. Strong organizational skills and ability to ask for support from other team members.

Competencies:

Candidates are expected to demonstrate abilities in the following priority competency areas (highlight 3-4 competencies in bold as appropriate):

How to apply:

By email to: liberia.hr@concern.net with the JOB CODE 24-026-NH Accountability Officer (1x) clearly in the SUBJECT LINE. By Hand to: HR Department, Concern Worldwide, Building Number-5 Andalucía’s Complex Compound Number-2, Between 6th & 7th Streets Sinkor Beachside, Behind Home City Furniture Store, Monrovia.

JOB CODE 24-026-NH Accountability Officer (1x) clearly indicated on the envelope.

Applications must include the following:

∙ JOB CODE 24-026-NH Accountability Officer (1x) A letter of application stating why you believe you are the best suited for the position. ∙ A copy of your CV (maximum 4 pages) giving active daytime contacts.

∙ Names and addresses of two (2) work-related referees with professional e-mail addresses

CLOSING DATE FOR APPLICATIONS IS 5 pm on Wednesday 18th December 2024.

FEMALE APPLICANTS ARE HIGHLY ENCOURAGED TO APPLY

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Important information:

Concern has an organisational Code of Conduct with three Associated Policies: The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisations, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in their work, in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles. Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern Worldwide is an equal opportunity employer. We welcome applications from all sections of society. While all applicants will be strictly assessed on their individual merit, qualified women are particularly encouraged to apply.