About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary
Mercy Corps has been present in Liberia since 2003, focusing its interventions on Youth Employment and Empowerment, Food Security, WASH, and Governance. With funding from the EU, AFD, USDA, and USAID, Mercy Corps has been able to work together with communities in Liberia to respond to these priorities/ needs, bringing benefits to thousands of Liberians.
The Operations Department provides key support to the entire Liberia program in procurement, asset management, warehouse management, fleet management, and facilities & office management for successful program implementation.

General Position Summary
The Admin and ICT Assistant will provide essential support to Mercy Corps’ daily operations by ensuring smooth IT functionality and efficient administrative processes. This role serves as the first point of contact for IT troubleshooting while also supporting administrative logistics, asset management, and office coordination tasks to ensure optimal performance and service delivery.

Essential Job Responsibilities
IT and Support Functions
1. Provide first-level technical support for hardware, software, internet connectivity, and peripheral devices (printers, scanners, etc.).
2 . Install, configure, and maintain computer systems, network devices, and software applications.
3. Support staff with routine IT queries and escalate unresolved issues to the Senior Operations Officer or external providers.
4. Assist the Senior Operations Officer in maintaining IT equipment inventory and ensuring timely updates and maintenance.
5. Ensure that antivirus and other security tools are regularly updated and functioning.

Administrative Support Functions
1. Assist the Senior Operations Officer with procurement processes, including collecting quotations, vendor communication, and preparing purchase requests.
2. Assist the Senior Operations Officer in maintaining an accurate inventory of office supplies, IT equipment, and administrative assets.
3. Assist the Senior Operations Officer in the coordination of logistics for meetings, travel, and office events.
4. Assist the Senior Operations Officer to ensure the office environment is well-maintained and office supplies are replenished on time.

Asset Management Support
1. Liaise with the Senior Operations Officer in maintaining and updating the asset register in line with organizational and donor requirements.
2. Support the Senior Operations Officer in ensuring all assets are properly tagged, recorded, and tracked.
3. Support with the periodic physical verification of assets in collaboration with the Senior Operations Officer.
4. Support with the management of the asset register to ensure an adequate record of asset issuance, movement, return, and disposal processes with appropriate documentation.
5. Assist during internal and external audits regarding asset records and controls.

SECURITY
●Ensure compliance with security procedures and policies as determined by country leadership.
●Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
●Team members are expected to conduct themselves professionally and respect local laws, customs, and MC’s policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility
None

Accountability
Reports Directly to: Senior Operations Officer
Works Directly with: Finance, Programs, and People & Culture

Knowledge and Experience
•University Degree in Computer Science, Information Technology, and related IT degrees with certifications in hardware and software management and application
•Minimum two years of work experience, preferably within the INGO sector
•Effective verbal and written communication, organizational skills – Fluency in both written and spoken English.
•Good Understanding of interest in the provision of IT Support services that takes into consideration the management of cross-cultural issues within a high security environment.
•Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members.
•Proven ability to solve problems independently with minimal direct supervision.

Success Factors
Be able to think out of the box and demonstrate willingness to grow.

Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).