OYA MICRO-CREDIT COMPANY LIMITED

JOB DESCRIPTION

Position: Call Center Agent

Reports to: Call Center Supervisor

Contract Duration: 1-year fixed contract, renewable upon agreement.
Employment Location. OYA MICRO-CREDIT HEAD OFFICE, Sinkor, Monrovia.

OVERALL JOB PURPOSE:

• Call Center agents use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.
• Speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

Main duties and responsibilities

1. Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Building lasting relationships with clients and other call center team members based on trust and reliability.
5. Utilizing software, databases, scripts, and tools appropriately.
6. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
7. Making sales or recommendations for products or services that may better suit client needs.
8. Taking part in training and other learning opportunities to expand knowledge of company and position.
9. Adhering to all company policies and procedures.

Requirements

1. Recent university graduate
2. Strong oral communication skills
3. Extremely strong interpersonal skills
4. Innate empathy and compassion to deliver world-class customer service
5. Ability to operate under intense pressure
6. Computer literacy and proficiency and experience common software such as MS Word and Excel
7. Strong analytical skills

Deadline: October 13, 2020 at 11:59 p.m. Applications will be reviewed on a rolling basis. To apply, submit your resume or CV. Click the apply button below.