MISSION/CORE PURPOSE:

To build and sustain the Mobile Money distribution network and channels and to execute all initiatives leading to the end goal.

• Responsible for MoMo agent and super-agent acquisitions and management.
• Identify business opportunities and ensure leads are followed through to deliver sales targets.
• To help implement and drive the Distribution strategy for Financial Services.

CORE RESPONSIBILITIES:

• Key Performance Areas:
• Deliver business goals set by EXCO and in accordance with overall OpCo strategy.
• Ensure development of Financial Services in general and Mobile Money follows strategic growth plan, with the provision of a clear direction and structure.
• Expand and manage the distribution and merchant network.
• Put on the market products and services of the highest quality, as soon as possible.
• Manage the marketing team towards customer usage and awareness goals, while providing guidance and support as per the business strategy.
• Look for new acquisition opportunities of business users.
• Develop financial and Mobile Money ecosystem through agent networking.

ROLE ACCOUNTABILITIES:

• Work with Regional Mangers to execute “Mobile Money” distribution roadmap in respective regions.
• Responsible to build manage and train the Distribution Channel – Agents and Super agents and make ensure that all relevant infrastructures within the Distribution space is well prepared.
• Responsible to work with Sales and Distribution and Cross Functional Stakeholders in Customer Service, Finance and Brand Communications on key processes impacting Mobile Money services.
• Identify and execute key partnerships around “FMCG Distribution Houses” for developing and supporting Float distribution and promote Cashless Solutions.
• Responsible for engaging and building relationship with agents and super agents to as a means of engagement and to promote retention.
• Work with Reginal Sales Managers to review and monitor Channel Reps and Territorial Sales Controllers targets versus achievement.
• Work with Sales & Distribution to drive overall Mobile Money Availability and New Customers Acquisitions.

QUALIFICATION AND EXPERIENCE:

Education:

• Bachelor’s degree in business or related field / master advantageous
• Fluent in English and official language of country preferable
• Proof of continuing education through courses, personal development and seminars desirable

Experience:

• Minimum of three (03) years’ Distribution experience (with a proven track record and attention to detail) in relevant industries
• Minimum of three (03) years’ experience managing a distribution-oriented team towards success in relevant industries
• Demonstrated commitment to getting the job done.
• Strong operational experience in field visit to manage the day-to-day growth of the network.
• Strong experience in expanding and managing the distribution of a mass market product or service.
• Demonstrated experience in building a distribution network from the start and managing its expansion.
• Worked across diverse cultures and geographies advantageous.
• Strong experience in customer data is big plus.

CORE COMPETENCIES:

Important competencies required for the position:

Must be a Role Model of ethical practices by living the MTN Values of: Leadership; Innovation; Relationship; Integrity; Can Do & adopt the MTN Vital Behaviours of: Complete Candor; Complete Accountability; Active Collaboration; Get-It-Done; for others to follow

Knowledge, Behavioral & Skills:

• Analytical Thinker – Manages the alignment and execution of tactical activities.
• Problem Solver – Assists in solving business challenges but looks to others for advice and guidance.
• Operational Value Creator – Executes on innovative commercial practices and identifies areas for continuous improvement.
• Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realizing potential.
• Relationship Manager – Builds relationships with customers and teams to uphold the MTN brand.
• Results Achiever – Drives team objectives and contributes to sustainability of results.
• Operationally Astute – Clarifies priorities, plans, organizes and co-ordinates the work of others.
• Operational Value Creator & Culture and Change Champion
• Supportive People Manager & Relationship Manager
• Results Achiever & Operationally Astute
• Commitment to the organization
• Good teamwork and cooperation