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Coordinator, Mobile Money Merchant

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full Time
  • Posted:
    4 years ago
  • Category:
    marketing & Sales
  • Deadline:
    September 9, 2020

MISSION/CORE PURPOSE

  • Lead the Merchant development team to develop and execute strategic thrust to achieve Mobile Money business objective in an assigned business unit
  • Collaborate with the distribution team and cascade Merchant strategy
  • Coordinate the implementation of the merchant strategy, increase and maintain customer base and build relationship with clients
  • Serves as the responsible and accountable party for payment representatives’ performance, level of merchant’s satisfaction and level of professionalism
  • Keep active database for the tracking of payment representative’s performance Responsible to management and coordination of Mobile Money merchants, subscribers, and contractors.
  • Responsible for National Merchant Management and strategies to expand Merchant coverages.
  • Expand and manage merchant network.
  • Ensure that the Merchant ambition for 2020 is achieved
  • Drive the implementation of Money Money Pay

CORE RESPONSIBILITIES

Key Performance Areas

  • Leads the Mobile Money team to implement Mobile Money Sale and Channel plans
  • Develops effective strategies to guide Mobile Money Merchant operations, supervision and coordination
  • Identify team capability needs and recommend appropriate training and development tools to manage the gap.
  • Monitor and evaluate performance of the team
  • Develop strategies to drive relationship building with trade partners

Supervisory /Managerial/ Leadership Complexity

  • Conduct regular weekly staff meetings to track staff performance(s), encourage feedback provide minutes of all meetings with staff.
  • Build one-on-one relationship with team members.
  • Schedule and plan staff annual leave and ensure that approved annual leave are log on the HRIS and taken on time
  • Ensure strict adherence to the standard operating procedures for mobile money operations at all times
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Manage performance of team.
  • Identify staff training and development needs and implement necessary actions by ensuring that these gaps are covered
  • Recommend incentive scheme for hardworking and committed staff

Creativities (improvement/innovation inherent)

  • Proactively propose business solutions for the resolution of potential operational risk
  • Use an innovative approach to problems, implement within specified time and quality.
  • Propose ways and means to improve customer satisfaction and net promoter score.
  • Be innovative with regards to the implementation of standard operating procedures (within specified deadlines set)
  • Make suggestions to enhance and define the processes for further improvement of services.
  • Apply an understanding of which areas of the business need to be included when implementing approved suggestions on improved mobile money services.

Independent thought and Judgment

  • Use of independent thought and judgement in strict alignment with standard operating procedures of the mobile money distribution and operations.
  • Independent thought and judgement based on experience
  • Development of business solution to ensure compliance, with actual solution to be approved by the various stakeholders.
  • Changes in processes with regards to the implementation of the standard operating procedures.
  • Use of best practices to ensure compliance to Central Bank Regulations, mobile money standard operating procedures, etc.

QUALIFICATION AND EXPERIENCE

Education:

  • Bachelor Degree in Marketing, Business / any of the Social Sciences
  • Associate Degree or any tertiary diploma in sales distribution or channel Management
  • Relevant Certificates/accreditation/membership with professional bodies, is an added advantage

Experience

  • Minimum of three (3) years’ working experience, with proven track record, as a Merchant coordinator in a business environment
  • Minimum of three (3) years’ demonstrated experience in creating proactive strategies

CORE COMPETENCIES

Important competencies required for the position

Must be a Role Model of ethical practices by living the MTN Values of : Leadership ; Innovation ; Relationship ; Integrity ; Can Do & adopt the MTN VitalBehaviorsof : Complete Candour ; Complete Accountability ; Active Collaboration; Get-It-Done; for others to follow

Knowledge /Skills

  • Ability to write comprehensive reports and communicate effectively with all levels of Management within MTN and with all types of Stakeholders
  • Very good knowledge and skills of Microsoft office suite, with special skills in using MS PowerPoint, MS Word and other relevant software
  • Sound judgement and ability to analyze situations and information
  • Good knowledge of local telecoms law (rules and regulation)
  • Understanding and application of standards.
  • Compliance Management
  • Business Planning
  • Knowledge of Project Management Principles ad practices Manages the alignment and execution of tactical activities
  • Has the mental agility to identify and solve relevant situational challenges
  • Executes on innovative commercial practices and identifies areas for continuous improvement
  • Is self-aware and supports team capability development through opportunity creation for realizing potential
  • Builds professional networks across industry through collaboration and co-operation to uphold the MTN Brand
  • Drives team objectives and contributes to sustainability of results through ethical practices
  • Clarifies priorities, plans, organizes and co-ordinates the work of others
  • Excellent communication and presentation skills
  • Strong determination to succeed
  • Proven ability to think and present new ways of getting things done
  • Proven track record of being a team player
  • Strong Negotiation and influential skills
  • Understanding the market from a general perspective
  • Understanding best practices within the telecommunications industry

Behavioral Qualities

  • Analytical Thinker & Problem Solver
  • Operational Value Creator & Culture and Change Champion
  • Supportive People Manager & Relationship Manager
  • Results Achiever & Operationally Astute
  • Commitment to the organization
  • Good teamwork and cooperation

HOW TO APPLY:

Email all applications (Cover Letter and updated Resume/Curriculum Vitae) to:

hrvacancy.lr@mtn.com

Or apply through the system below.

In the Subject of your email: State your name and the vacancy you are applying for.

Deadline for submission: Wednesday, September 9, 2020 @ 4:30 p.m.

Please Note the following:

  1. Only short-listed candidates will be contacted.
  2. The Position is not an EXPATRIATE position. Foreign nationals qualifying must be prepared to accept contract on LOCAL TERMS.
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