MISSION/CORE PURPOSE

• Lead the Merchant development team to develop and execute strategic thrust to achieve Mobile Money business objective in an assigned business unit
• Collaborate with the distribution team and cascade Merchant strategy
• Coordinate the implementation of the merchant strategy, increase and maintain customer base and build relationship with clients
• Serves as the responsible and accountable party for payment representatives’ performance, level of merchant’s satisfaction and level of professionalism

• Keep active database for the tracking of payment representative’s performance Responsible to management and coordination of Mobile Money merchants, subscribers, and contractors.
• Responsible for National Merchant Management and strategies to expand Merchant coverages.
• Expand and manage merchant network.
• Ensure that the Merchant ambition for 2020 is achieved
• Drive the implementation of Money Money Pay

CORE RESPONSIBILITIES

Key Performance Areas

• Leads the Mobile Money team to implement Mobile Money Sale and Channel plans
• Develops effective strategies to guide Mobile Money Merchant operations, supervision and coordination
• Identify team capability needs and recommend appropriate training and development tools to manage the gap.
• Monitor and evaluate performance of the team
• Develop strategies to drive relationship building with trade partners

Supervisory /Managerial/ Leadership Complexity

• Conduct regular weekly staff meetings to track staff performance(s), encourage feedback provide minutes of all meetings with staff.
• Build one-on-one relationship with team members.
• Schedule and plan staff annual leave and ensure that approved annual leave are log on the HRIS and taken on time
• Ensure strict adherence to the standard operating procedures for mobile money operations at all times
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Manage performance of team.
• Identify staff training and development needs and implement necessary actions by ensuring that these gaps are covered
• Recommend incentive scheme for hardworking and committed staff

Creativities (improvement/innovation inherent)

• Proactively propose business solutions for the resolution of potential operational risk
• Use an innovative approach to problems, implement within specified time and quality.
• Propose ways and means to improve customer satisfaction and net promoter score.
• Be innovative with regards to the implementation of standard operating procedures (within specified deadlines set)
• Make suggestions to enhance and define the processes for further improvement of services.
• Apply an understanding of which areas of the business need to be included when implementing approved suggestions on improved mobile money services.

Independent thought and Judgment

• Use of independent thought and judgement in strict alignment with standard operating procedures of the mobile money distribution and operations.
• Independent thought and judgement based on experience
• Development of business solution to ensure compliance, with actual solution to be approved by the various stakeholders.
• Changes in processes with regards to the implementation of the standard operating procedures.
• Use of best practices to ensure compliance to Central Bank Regulations, mobile money standard operating procedures, etc.

QUALIFICATION AND EXPERIENCE

Education:

• Bachelor Degree in Marketing, Business / any of the Social Sciences
• Associate Degree or any tertiary diploma in sales distribution or channel Management
• Relevant Certificates/accreditation/membership with professional bodies, is an added advantage

Experience

• Minimum of three (3) years’ working experience, with proven track record, as a Merchant coordinator in a business environment
• Minimum of three (3) years’ demonstrated experience in creating proactive strategies

CORE COMPETENCIES

Important competencies required for the position

Must be a Role Model of ethical practices by living the MTN Values of : Leadership ; Innovation ; Relationship ; Integrity ; Can Do & adopt the MTN VitalBehaviorsof : Complete Candour ; Complete Accountability ; Active Collaboration; Get-It-Done; for others to follow

Knowledge /Skills

• Ability to write comprehensive reports and communicate effectively with all levels of Management within MTN and with all types of Stakeholders
• Very good knowledge and skills of Microsoft office suite, with special skills in using MS PowerPoint, MS Word and other relevant software
• Sound judgement and ability to analyze situations and information
• Good knowledge of local telecoms law (rules and regulation)
• Understanding and application of standards.
• Compliance Management
• Business Planning
• Knowledge of Project Management Principles ad practices Manages the alignment and execution of tactical activities
• Has the mental agility to identify and solve relevant situational challenges
• Executes on innovative commercial practices and identifies areas for continuous improvement
• Is self-aware and supports team capability development through opportunity creation for realizing potential
• Builds professional networks across industry through collaboration and co-operation to uphold the MTN Brand
• Drives team objectives and contributes to sustainability of results through ethical practices
• Clarifies priorities, plans, organizes and co-ordinates the work of others
• Excellent communication and presentation skills
• Strong determination to succeed
• Proven ability to think and present new ways of getting things done
• Proven track record of being a team player
• Strong Negotiation and influential skills
• Understanding the market from a general perspective
• Understanding best practices within the telecommunications industry

Behavioral Qualities

• Analytical Thinker & Problem Solver
• Operational Value Creator & Culture and Change Champion
• Supportive People Manager & Relationship Manager
• Results Achiever & Operationally Astute
• Commitment to the organization
• Good teamwork and cooperation

HOW TO APPLY:

Email all applications (Cover Letter and updated Resume/Curriculum Vitae) to:

hrvacancy.lr@mtn.com

Or apply through the system below.

In the Subject of your email: State your name and the vacancy you are applying for.

Deadline for submission: Wednesday, September 9, 2020 @ 4:30 p.m.

Please Note the following:

1. Only short-listed candidates will be contacted.
2. The Position is not an EXPATRIATE position. Foreign nationals qualifying must be prepared to accept contract on LOCAL TERMS.