Job Vacancy Announcement
AccessBank Liberia Limited (ABLL), is seeking qualified individuals to fill positions of Customer Care Officers.
AccessBank Liberia Limited, shareholders are multinational entities including AccessHolding, International
Finance Corporation (IFC), African Development Bank and European Investment Bank.
The Bank is a fully-fledged commercial bank, offering in a transparent, professional and sustainable way
appropriate financial services to the general lower and middle income strata of the Liberian population with special
focus on micro and small entrepreneurs.
AccessBank Liberia provides excellent career opportunities.
Job Title: Customer Care Officers
Department: Marketing
Duty Station: Head Office
Main Responsibilities:
Main responsibilities in this position will include:
 Managing large amounts of inbound and outbound calls in a timely manner;
 Obtain Client information by answering phone calls, interviewing clients, and verifying information’s;
 Informs clients by explaining Bank’s product, conditions and procedures, Answering Questions, and
providing information internally and externally;
 Following call center “scripts” when handling different topics;
 Identifying customers’ needs, clarify information, research every issue and providing solutions;
 Build sustainable relationships and engage customers for long-term relations with ABL;
 Keep records of all conversations and prepare reports;
 Meet personal/team qualitative and quantitative targets;
 Maintains quality results by adhering to standards and guidelines, recommending improved procedures.
 Maintain communication equipment’s by reporting problems
Minimum requirements & qualifications:
 Strong phone and verbal communication skills along with active listening
 Customer focus and adaptability to different personality types
 Familiarity with Personal Computer and practices
 Conflict
 Intermediate knowledge of “Microsoft Office” software: Excel and Word.
 Ability to multi-task, set priorities and manage time effectively
If you are interested and fulfill the above mentioned requirements, please send your application, as well as your
cover letters and CV including testimony of all relevant documents to any Office of AccessBank Liberia, within
or out of Monrovia Liberia or email hr@accessbank.com.lrOr apply through the system below.
Closing date for the vacancy is Monday, February 10, 2020 5:00pm
Please note that only short-listed candidates will be contacted