TIP ME
Title: Customer Service Agent
Reports To: Consumer Affairs Manager
Location: Monrovia
Overview
TipMe is a new e-payment service provider launching in Liberia. We are building a dynamic team of
dedicated professionals to help shape the mobile financial services market in Liberia and beyond. Our
Customer Service Representatives will play an integral role in ensuring that we set and maintain an
excellent standard for customer service. The Customer Service Agent will be responsible for managing all
customer needs and ensuring that accurate customer data is captured and maintained.
We are looking for a tech-savvy, energetic, professional to join our team and contribute his/her expertise.
To apply, please send your Cover Letter and CV to HR.Liberia@tipmeglobal.com by 27 March 2020 Or apply through the system below.
Responsibilities
▪ Educate customers on Company’s products and
services, functionalities, features and competitive
advantage.
▪ Up and cross-sell Company’s Products and
Services (telemarketing) to grow spend
▪ Capture and monitor customer complaints and
points of improvement and ensure complaints and
queries are promptly attended to and escalated
appropriately
▪ Handle all enquiries and requests of customers
and ensure resolution as well as inform customers
of status of their complaint, query or request and
record details of contact.
▪ Ensure Key Customer Data is adequately captured
and prompt documentation of transactions and
collect data and information on customer care
needs/issues.
▪ Ensure delivery of excellent customer care and
service delivery for a first call resolution
▪ Ensure sales/service of Company’s products and
service are tailored to customer needs
Skills/Competencies
▪ Excellent communication skills
▪ Pleasant disposition
▪ Attention to detail
▪ Integrity
▪ Adaptability
▪ Teamwork
▪ Knowledge of call center policies, processes
and procedures
▪ Knowledge of call center applications,
technology and systems
▪ Telephone/physical interaction etiquette
Candidate Requirements
▪ Bachelors’ degree preferred
▪ 4 years relevant work experience in the service industry
▪ 1-2 years’ work experience in a call center