Liberia Electricity Corporation
P.O. Box 10-165 Waterside
1000 Monrovia, 10 Liberia
VACANCY ANNOUNCEMENT (INTERNAL/EXTERNAL)
BACKGROUND
The Liberia Electricity Corporation (LEC), which was established by an act of National Legislature on
July 12, 1973, is a Public Corporation solely owned by the Government of Liberia (GOL) with a
mandate to produce and supply economic and reliable electric power to the entire nation.
The Liberia Electricity Corporation (LEC) is therefore in search of qualified and experienced
professionals to be hired to augment the current workforce.
LEC is an equal opportunity employer and applications from both male and female candidates are
encouraged.
1 CUSTOMER SERVICE MANAGER (1 POSITION)
SUMMARY/OBJECTIVE
▪ Ensuring efficient and effective delivery of customer services to all customer
segments
▪ Providing oversight responsibility for the Customer Service Department and managing the
integration of the customer service business with other Departments to ensure that the
Corporation delivers the highest level of customer service at all times
▪ Receiving and managing all types of customer complaints, such as but not limited to power
interruptions, line fault, meter problem, connection, reading and billing.
DUTIES AND RESPONSIBILITIES
▪ Receives and manages customer complaints on meters, reading, billing, power
interruption and line fault
▪ Receives customer applications on new connections and endorses the same to New
Services Department/Planning for inspection and design
▪ Managing the execution of service requests and monitoring successful resolution of
complaints through the Corporation’s Integrated Management System (IMS)
▪ Communicating courteously with customers by telephone, email, letter and face to face
▪ Ensure accurate records of correspondence with customers are maintained
▪ Manage the development of customer service procedures, policies and standards
▪ Provides coaching, mentoring and training for customer service staff
▪ Appraises all staff under his/her supervision
▪ Ensuring customer service targets and KPI’s are achieved as prescribed
▪ Prepares monthly reports for submission to the ED Commercial & Regulatory
▪ Performs other duties as required by the ED Commercial & Regulatory
EDUCATION AND EXPERIENCE:
Minimum Education Qualifications:
▪ First degree from a recognized university. A relevant post graduate qualification or
higher degree is desirable.
▪ Minimum of 3-5 years relevant customer service experience and skills in the public and
private sector.
REQUIRED SKILLS/COMPETENCIES
▪ Interpersonal skills
▪ Leadership/Supervisory Skill
▪ IT/Computer knowledge
▪ Communications skills(written and oral)
▪ Must be self-solution driven, proactive and have acceptable knowledge of the
business environment
▪ Possession of in-depth knowledge of customer retention strategies
▪ Attention to details
▪ Reasoning and Analytical Skill
▪ Performance Measurement & Assessment Skill

Apply through the system below, or submit your application to:

The Human Resources Manager
Liberia Electricity Corporation
Monrovia, Liberia
Email: hcarter@lecliberia.com