Consolidated Group Incorporated /DStv, a satellite television entertainment business operating in Liberia wishes to advertise a vacant position in her Customer Service and Accounts department. We are constantly in our first class service modifying approaches, processes and expanding our business capacities to influence our effectiveness.

POSITION: Customer Service Representative (2 positions)

Job description

• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchange
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction

Requirements:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Bachelors or Masters in Psychology, sociology or Public Administration

Customer service representative top skills & proficiencies:

• Customer Service
• Quality Focus
• Documentation Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer SkillsApplication process Send your Cover letter and CV to: cmichaelson@consolidated-group.net and CC copy hfarkollie@consolidated-group.net

  Or apply through the system below, by clicking the apply button.

  Deadline: September 3^rd, 2020