AccessBank Liberia is currently looking for an experienced, dynamic, independent and self-driven
person for the position of Customer Support Officer. This position is located at the Head Office.
The Bank is a fully-fledged commercial bank, offering in a transparent, professional and
sustainable way appropriate financial services to the general lower and middle income strata of
the Liberian population with special focus on micro and small entrepreneurs. AccessBank Liberia
provides excellent career opportunities.
Job title: Customer Support Officer
Main Responsibilities
 Obtain Client information by Answering phone calls, interviewing clients , and verifying
information
 Determine Eligibility by comparing client information to requirements
 Establish Policies by entering client information and confirming pricing.
 Informs client by explaining procedures, Answering Questions, and providing information
internally and externally.
 Perform customer survey and provide reports
 Telemarketing the bank’s product to clients
 Calling loan clients and finish loan client for application purpose
 Maintain communication equipment’s by reporting problems
 Maintains quality results by Adhering to standards and guidelines, recommending
improved procedures.
 Accomplish daily and overall target by completing related results as needed
 etc
Other competencies and desirable qualities
 Verbal communication
 Phone Listening Skills
 Data entry Skills
 People oriented in nature
 Customer service
 Professionalism and Multi-Tasking
 Tele-marketing and managing incoming calla
 Other tasks as assigned by supervisor(s)
Minimum requirements & qualifications:
Qualifications:
Education : University graduate, advance diploma or high school diploma
Experience : Prior banking experience is NOT required.
Computer literacy : Microsoft Word and Excel,
Languages : Fluency in English

If you are interested and fulfill the above mentioned requirements, please send your application,
as well as your cover letters and CV including testimony of all relevant documents to the Human
Resources Department, AccessBank Liberia, 20th Street Sinkor, orClick the apply button below to apply through the system.