POSITION : Customer Value Management Coordinator

REPORTING TO: Chief Marketing and Communications Officer

DEPARTMENT : Marketing & Communications

PURPOSE OF THE JOB

Coordinate and ensure customer-centric strategic and enhancing customer loyalty and value.

KEY ACCOUNTABILITIES

The incumbent will play a pivotal role in driving customers’ data to inform decision-making and develop targeted customer retention and value enhancement initiatives within the Marketing and Communications Department.

More specifically the role will include:

• Design and implement effective customer value management strategies to maximize customer retention, loyalty, and lifetime value
• Analyze customer data using statistical methods to identify trends, segments, and opportunities for targeted marketing campaigns and value-adding propositions.
• Coordinate and execute targeted marketing campaigns, from conceptualization to analysis of performance, optimizing strategies based on data-driven insights.
• Work closely with marketing, sales, and product development teams to ensure alignment of CVM initiatives with broader company objectives and market needs.
• Identify and recommend opportunities to improve customer satisfaction and engagement through personalized offerings and value-added services.
• Develop and maintain regular reports on customer value management activities, campaign results, and key performance indicators (KPIs), presenting insights and recommendations to senior management.

Minimum Requirements

Education:

Bachelor’s degree in Statistics, Mathematics, Marketing, Business Administration, or related field. A Master’s degree is preferred.

Experience:

• Minimum of 3 years’ experience in Customer Value Management, Customer Relationship Management, or a similar role, preferably in the telecommunications industry.
• Proven track record of developing and implementing successful customer value and retention strategies

JOB SPECIFIC COMPETENCIES

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent project management skills, with the capability to manage multiple projects simultaneously under tight deadlines.
• Effective communication and presentation skills, able to communicate complex data insights in a clear and concise manner
• Ability to prioritize, multitask, meet deadline and solve problems
• Ability to work varied hours/days in a challenging environment as business dictates

To apply:

Please submit via email your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com

Deadline for receipt of applications: May 17, 2024 at 5:30 p.m.

Please note the following:

• Only short-listed candidates will be contacted
• Female applicants are highly encouraged to apply