Director of Operations

Job Description

Responsibilities

• Management and oversight of ancillary staff (~25 people) in the everyday operation of a free medical center serving children and pregnant women
  1. Direct oversight and management of procurement specialist, cleaning and grounds team, maintenance personnel, security team, drivers, and cafeteria staff

• General management of the operating activities of Sanctuary Care and oversight of the physical plant
  1. Manage the medical center’s hours of operation and associated “open” and “close” protocols
  2. Work with clinical leadership to design a patient flow plan in ambulatory and inpatient settings
  3. Ensure that Sanctuary Care’s physical plant is always clean and in good working order
     1. Oversee all capital projects (ie, Oversee projects ).
  4. Develop a security protocol that prioritizes patient and staff safety
     1. Design processes to safeguard pharmaceuticals and supplies

• Human Resources and employee management functions
  1. Develop a process for hiring and onboarding all Sanctuary Care staff
  2. Develop a fixed schedule for each employee (with input from clinical leadership for clinical personnel) and monitor daily attendance.
     1. Develop “clock in” and “clock out” protocols
  3. Work with the finance team to ensure timely and accurate payroll
  4. Manage disciplinary issues and report all significant disciplinary issues to the Board of Directors

• Manage procurement and tracking of all supplies and inventory
  1. Track all SKUs of supplies
     1. Medical supplies, pharmaceuticals, vaccines, lab supplies, linens, cleaning supplies, cafeteria supplies, etc.
  2. Develop a procurement system to ensure an appropriate level of supplies and medications to meet clinical needs
     1. Determine what can be procured through aid programs (e.g., AmeriCares) and what needs to be purchased
     2. Create an internal “purchase order” process to submit requests to the finance team to fund purchases (even procurement of donated supplies needs to be recorded so we can track usage)
  3. Create and maintain an accurate inventory of all Sanctuary Care property and equipment (beds, microscopes, computers, etc.)

• Compliance and Community Relations
  1. Ensure compliance with all relevant healthcare regulations and standards
     1. Maintain full records of all licenses and accreditations for both the facility and clinical staff
  2. Collaborate with clinical leadership to establish and maintain relationships with community partners, healthcare organizations, and government agencies

Our Ideal Candidate Is:

• Committed to Sanctuary Care’s mission to make free, quality healthcare available to children and pregnant women in Liberia
• Dedicated to the autonomy, dignity, and individuality of all patients and fellow staff members
• An experienced manager who models humanity, integrity, and a commitment to excellence and personal accountability in the workplace
• A mature professional who communicates clearly and respectfully with patients and colleagues
• Committed to being a mentor and teacher to junior staff members
• A team player who takes the initiative to support our mission

Kindly submit cover letter and resume to: hiring@sanctuary-care.org

Application deadline: March 13, 2026