• Responsible for the administration, operations and maintenance, implementation, upgrade requirements and vendor management of Enterprise Applications and systems
• Process optimisation and documentation is one of the major focus for this role.

• Operation, Maintenance and Support of all applications related to Retail and Wholesale Billing (Postpaid Platforms) and other Enterprise applications
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
• Incident resolution, problem management and enhancement tickets raised by the end users for assigned applications
• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
• Maintains a strong understanding of technology and its application to achieve business objectives
• Serves as an internal consultant on enterprise applications
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required
• Integrate new products and services within the environment and ensure high quality end to end services are delivered to customers
• Continue to expand the capacity of the system to keep up with rapid growth
• Report regularly on system and service performance against key quality and availability targets

• Bachelor Degree in Computer Science or Computer Engineering
• 3+ years’ professional experience
• Certification preferred

Experience

• Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc
• Experience in support of real time systems and large-scale solutions
• Experience in supporting and maintaining Enterprise platforms
• Unix/Linux/Solaris system administration skills
• Operations Processes & Interfaces (Incident, Request, Event, Problem, Change Management, Reporting)
• Experience in support and Backoffice applications
• Familiarisation with SS7, GSM and UMTS networks

Knowledge and Skills:

• Telecom domain OSS, BSS, Interconnect and Roaming Billing, Business Intelligence
• Knowledge of project management process and systems, ITIL/ITSM
• Knowledge of system design, development, implementation, and user support principles and practices
• Experience with database management
• Familiarity with Project management principles
• Experience with Information system troubleshooting
• Demonstrated skill in developing automated business systems
• Ability to communicate technical information to a non-technical audience
• People management, Interpersonal, Analytical, Problem solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Familiarity with reporting tools
• Ability to work independently with minimal supervision and assistance
• Ability to work under pressure and tight deadline

Behavioural Qualities:

• • Conceptual Thinker
  • Problem Solver
• Improvement Driver
• Culture and Change Champion

• • Supportive People Manager
  • Relationship Manager
• Results Achiever
• Operationally Astute
• Commitment to the organization
• Good teamwork and coorperation