Easy Solar is a leading solar company in West Africa, distributing and financing high-quality solar products and appliances for those with limited or no access to the conventional grid. Customers can finance their purchase over time by paying in weekly or monthly installments, with the option to pay via cash or mobile money. To date, Easy Solar has reached more than 300,000 beneficiaries, distributed through its extensive network of agents and outlets throughout Sierra Leone and Liberia.

Easy Solar is currently operational in Sierra Leone and Liberia, and our products and services have reached over 300,000 people since launching operations in 2016.

The Position

We are looking for self-starter Field Operations Assistants to deliver the desired customer service experience while also helping the Sales and Operations Departments reach their targets. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

General Duties and Responsibilities

• Provide service and customer support during field visits or dispatches to agents and shops
• Tie workflow to schedule
• Assist Territory Sales Manager in training and on-boarding of new agents
• Assist Territory Sales Manager in recruiting new agents and distributors
• Manage all on SHS installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions for all agents in Western Area Districts
• Assist Territory Sales Manager in marketing/sales efforts
• Produce timely and detailed service reports to Territory Sales Manager/HQ
• Follow all company’s filed procedures and protocols
• Cooperate with Easy Solar Liberia team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers, community, and other Easy Solar employees/agents

Qualifications

• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules

What We Offer

• Competitive remuneration covering a monthly salary, performance bonus and benefits reflective of the candidate’s experience and skills.
• Opportunity to join one of Liberia’s fastest growing and most exciting entrepreneurial projects, with a strong commitment to outstanding customer service and distributing high-quality, life-changing, environment friendly devices
• Frequent coaching and possibility to take part in international training’s and seminars
• Opportunity to work closely with a young, international, tech-driven team of renewable energy enthusiasts