About PREVAIL

PREVAIL, or the Partnership for Research on Vaccines and Infectious Diseases in Liberia is a clinical research partnership between the U.S. Department of Health and Human Services and the Liberian Ministry of Health.

Summary of Position

The Field Service Technician will be responsible for installing, validating, calibrating, maintaining, troubleshooting, and repairing a wide range of equipment and instrumentation in PREVAIL clinical and research laboratories and sites, ensuring efficient operation and optimal performance. This role requires strong technical expertise, repairing sensitive biomedical equipment, analytical skills, excellent problem-solving skills, and the ability to effectively communicate with the laboratory staff and management.

Description of Responsibilities:

• Install and configure equipment
• Ensure proper functioning of all components during commissioning processes.
• Install laboratory equipment and instrumentation, ensuring proper setup and functionality.
• Perform calibration and validation of PREVAIL equipment according to manufacturer specifications
• Use diagnostic tools and technical manuals to identify and resolve problems
• Diagnose and repair mechanical, electrical, and software-related issues with laboratory instruments.
• Provide timely and effective solutions to minimize disruption to laboratory operations
• Provide on-site and remote technical support to laboratory staff.
• Document all maintenance and repair work performed.
• Perform routine maintenance and inspections to ensure equipment operates efficiently.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Conduct routine inspections and maintenance of laboratory equipment to ensure optimal performance.
• Identify and address potential issues to minimize downtime and extend equipment life.
• Replace defective components or parts as needed.
• Train lab technicians on the proper operation, care, and maintenance of laboratory equipment.
• Address concerns and escalate unresolved issues to the appropriate laboratory management team
• Adhere to all safety guidelines and protocols during on-site visits.
• Ensure compliance with manufacturer specifications, PREVAIL policies
• Ensure all work adheres to safety guidelines, manufacturer protocols, and regulatory standards.
• Maintain detailed records of service activities, including maintenance logs, repair documentation, Incident reports, installation and calibration records, etc.
• Assist in preparing equipment for audits and regulatory inspections.
• Provide detailed reports to management on recurring issues
• Communicate effectively with team and department held to understand their needs and provide tailored solutions.
• Preform regular stock take of all equipment and parts
• Develop and review SOP for equipment maintenance, calibration and troubleshooting
• Provide technical support for the procurement of lab equipment.
• Validate, troubleshoot, and repair all relevant PREVAIL instrumentation and infrastructure.
• Perform annual preventative maintenance of equipment, calibration of pipettes, and maintain all temperature and camera monitoring systems at sites
• Ensure that all tools are maintained and calibrated as required
• Problem-solve daily equipment issues with sometimes limited resources
• Perform assignments independently as well as part of a team
• Provide regular updates to the team on project progress/status
• Will be under the supervision of the PREVAIL Laboratory Management
• Works on problems of moderate scope that require analysis of data or identifiable factors.
• Exercises judgment within defined policies and procedures to determine appropriate action.
• Decisions made generally affect delays in schedules and failure to achieve the goals of the department.
• Other duties as assigned

Additional Requirements

• Willingness to travel extensively to PREVAIL sites.
• Physical ability to lift and handle laboratory equipment safely.
• Availability to work flexible hours, including evenings and weekends, if needed.

Skills

• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Project or technical leadership required.
• Supervisory or management experience required.
• Must be able to read, write, and speak fluent English

Technical Skills

• Proficiency in troubleshooting and repairing laboratory instruments.
• Knowledge of laboratory practices and compliance standards (e.g., ISO 15189, CAP, GLP).
• Ability to interpret schematics, blueprints, and technical manuals
• Excellent time management and organizational abilities.
• Capability to work independently

Qualifications

• Education: Bachelor’s Degree with training in repair and maintenance of biomedical mechanical equipment.
• Preferred Job-related Experience: At least three (3) years of related work experience. Must have experience in the use, inspections, preventive maintenance, repairs, calibration, verification, safety, and operational checks of a variety of diagnostic medical equipment.

Application Instructions

To apply, please download and complete an application form from TMG’s website https://the-mitchellgroup.com/prevail-liberia-job-openings/ and return the completed application form with your Resume/CV per below:

For all other applicants, completed application form and CV/Resume must be sent to jobs@tmg-liberia.com

All applicants must take note of the email submission instructions in bold and italics above.

This job description is not designed to cover or contain a comprehensive listing of tasks, duties, or responsibilities required by the employee. Duties, obligations, and activities may change, or new ones may be assigned with or without notice. The position is anticipated to be filled effective on or about Monday, March 3, 2025.