POSITION : Fraud & Revenue Assurance Specialist

REPORTING TO : Internal Control, Risk & FRA Manager

DEPARTMENT : Finance

PURPOSE OF THE JOB

Contribute to the development, implementation, and management of the effective Fraud & Revenue Assurance program and risk management within GSM and Orange Money activities

KEY ACCOUNTABILITIES

• Examine and evaluate the effectiveness of the organizational fraud management systems and procedures, and recommend corrective actions to enhance controls and reduce costs where possible
• Investigate root causes for revenue loss (actual and potential), the diagnosis of those problems, and the development of recommended remedies to the many different exposures
• Analyze and examine revenue stream data and subsequently identifying, investigating, and reporting revenue leakage incidents and unfamiliar trends
• Perform Data manipulation, transformation, and analysis using tools like ETL tools, Excel, scripting, and DB queries
• Create and utilize controls to ensure management that revenue risk exposures are being monitored and responded to in an appropriate and timely manner
• Handle and monitor the revenue assurance system, ensuring the availability and integrity of all required data for further analysis
• Understand the end-to-end revenue cycles for both customers and products. And demonstrate the skills and judgment necessary to identify and prioritize leakage risks to ensure the highest levels of revenue recognition
• Execute and create analysis spanning the revenue cycle to help ensure that all revenues is properly billed and recognized
• Perform regular reconciliation and analysis to ensure the integrity of revenue streams, platforms, and financial reporting
• Identify and share with manager all areas where control weakness, inefficiencies, leakage, impaired integrity of financial or operational data or non-compliance were identified based on performed controls.
• Identify fraud risk related to processes, information systems, networks and procedures
• Ensure covering of fraud risk for new projects, products, and services
• Prepare reports, including identified findings recommendations, management action plans, and due dates
• Participate in meetings with the other teams and management to discuss the recommendations and commitment to action plan and due date.
• Ensure the timely implementation of recommendations and action plans and follow up on previously reported findings.
• Propose and implement automated, manual, detective, and preventive control for GSM and Orange Money activities
• Analyze and investigate fraud alerts and complaints
• Perform fraud investigations
• Prepare activities and investigation reports
• Update the dashboard and analyze Fraud KPIs
• Follow-up implementation of audit recommendations
• Participate in the deployment of new tools aiming at streamlining our FRA and internal control process

Requirements and skills

• A bachelor degree in IT, Engineering, Risk Management, or any related field will be an asset
• From 2 to 5 years of experience in a similar position
• Proficiency in telecommunications billing systems and revenue assurance tools, including SQL
• Very good computer skills
• Excellent analytical and problem-solving abilities
• Strong communication, listening & interpersonal skills
• Detail-oriented with a commitment to accuracy and compliance
• Be organized and rigorous, efficient, and able to multitask with autonomy
• Flexibility & ability to work in a team
• Self-confident with professional behavior & attitude
• High sense of time management

To apply:

Please submit via email, your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com

Deadline for receipt of applications: 16^th February 2024 at 5:30 p.m.

Please note the following:

• Only short-listed candidates will be contacted
• Female applicants are highly encouraged to apply.