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Fraud & Revenue Assurance Specialist

  • Location:
  • Salary:
  • Job type:
    Full Time
  • Posted:
    2 weeks ago
  • Category:
    Accounting & Finance
  • Deadline:
    February 16, 2024

POSITION : Fraud & Revenue Assurance Specialist

REPORTING TO : Internal Control, Risk & FRA Manager




Contribute to the development, implementation, and management of the effective Fraud & Revenue Assurance program and risk management within GSM and Orange Money activities


  • Examine and evaluate the effectiveness of the organizational fraud management systems and procedures, and recommend corrective actions to enhance controls and reduce costs where possible
  • Investigate root causes for revenue loss (actual and potential), the diagnosis of those problems, and the development of recommended remedies to the many different exposures
  • Analyze and examine revenue stream data and subsequently identifying, investigating, and reporting revenue leakage incidents and unfamiliar trends
  • Perform Data manipulation, transformation, and analysis using tools like ETL tools, Excel, scripting, and DB queries
  • Create and utilize controls to ensure management that revenue risk exposures are being monitored and responded to in an appropriate and timely manner
  • Handle and monitor the revenue assurance system, ensuring the availability and integrity of all required data for further analysis
  • Understand the end-to-end revenue cycles for both customers and products. And demonstrate the skills and judgment necessary to identify and prioritize leakage risks to ensure the highest levels of revenue recognition
  • Execute and create analysis spanning the revenue cycle to help ensure that all revenues is properly billed and recognized
  • Perform regular reconciliation and analysis to ensure the integrity of revenue streams, platforms, and financial reporting
  • Identify and share with manager all areas where control weakness, inefficiencies, leakage, impaired integrity of financial or operational data or non-compliance were identified based on performed controls.
  • Identify fraud risk related to processes, information systems, networks and procedures
  • Ensure covering of fraud risk for new projects, products, and services
  • Prepare reports, including identified findings recommendations, management action plans, and due dates
  • Participate in meetings with the other teams and management to discuss the recommendations and commitment to action plan and due date.
  • Ensure the timely implementation of recommendations and action plans and follow up on previously reported findings.
  • Propose and implement automated, manual, detective, and preventive control for GSM and Orange Money activities
  • Analyze and investigate fraud alerts and complaints
  • Perform fraud investigations
  • Prepare activities and investigation reports
  • Update the dashboard and analyze Fraud KPIs
  • Follow-up implementation of audit recommendations
  • Participate in the deployment of new tools aiming at streamlining our FRA and internal control process

Requirements and skills

  • A bachelor degree in IT, Engineering, Risk Management, or any related field will be an asset
  • From 2 to 5 years of experience in a similar position
  • Proficiency in telecommunications billing systems and revenue assurance tools, including SQL
  • Very good computer skills
  • Excellent analytical and problem-solving abilities
  • Strong communication, listening & interpersonal skills
  • Detail-oriented with a commitment to accuracy and compliance
  • Be organized and rigorous, efficient, and able to multitask with autonomy
  • Flexibility & ability to work in a team
  • Self-confident with professional behavior & attitude
  • High sense of time management

To apply:

Please submit via email, your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com

Deadline for receipt of applications: 16th February 2024 at 5:30 p.m.

Please note the following:

  • Only short-listed candidates will be contacted
  • Female applicants are highly encouraged to apply.


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