JOB DESCRIPTION
JOB TITLE: Going Online Technical Officer
JOB LOCATION: Liberia, Monrovia
CONTRACT TYPE: Consultant
About FHI 360
FHI 360 is a not-for-profit organization dedicated to the sustainable improvement to the quality
of life of communities by providing integrated and local solutions. Our staff includes experts in
the fields of health, education, nutrition, environment, economic development, civil society,
women, youth, research, and technology, creating a unique set of capacities to meet
development challenges. FHI 360 works in more than 70 countries and all US states and
territories. We are currently seeking qualified candidates to fill the role of: Going Online Technical
Officer
Post Description
The objective of this project is to promote an online strategy to accelerate uptake and delivery
of high-quality services for the prevention and treatment of HIV among key populations. This
initiative more specifically aims to use online strategies and implement online activities to
improve case detection, strengthen links between services, increase retention in care, and
improve adherence to antiretroviral therapy (ART) with the goal of sustained suppression of HIV
viral load. In other words, the goal of this project is to strengthen the HIV testing and treatment
cascade, or the HIV care continuum, for key populations in Liberia. The intervention areas are
Montserrado (Careysburg, Central Monrovia, Bushrod Island, Commonwealth, and Somalia Drive health
districts), Margibi (Kakata and Firestone health districts) and Grand Bassa (Buchanan health district)
and 17 health facilities. Through its intervention, the program uses many digital approaches: i)
virtual outreach, ii) awareness raising messages via SMS and telephone calls, iii) online
assessment of risk behaviors, iv) online service booking, and online client satisfaction surveys.
As a member of the project, the Technical Officer for Online activities participates in all aspects
of the program with specific responsibilities.
Responsibilities
• Serve as in-country focal point for going online activities
• Lead day-to-day management of program’s online activities
• Coordinate online activities among partners including leading coordination and engagement
with clinical partners that receive clients referred from online platforms
• Liaise between country program, local partners, and headquarters technical experts to address
issues and report on progress of online implementation
• Provide supportive supervision and training to local partners implementing social media
campaigns and to the teams of online peer educators reaching clients online
JOB DESCRIPTION
• Support the collection of online client feedback on services (online and referral)
• Support facility quality improving efforts based on client feedback.
• Use social / digital media monitoring and evaluation data to suggest recommendations to
strengthen program and campaign results.
• Lead social media mapping among key populations to inform media campaigns and
programing
• In collaboration with SI team, identify metrics for program monitoring
• Contribute to quarterly progress report development by compiling data related to online
activities, developing/updating graphs visualizing online activities, and summarizing the status
of the online activities’ implementation and plan for the following quarter
• Actively monitor and report on social and digital media use through analytics platforms.
• Manage the development, testing, design and launch of online platforms and media
campaigns.
• Take responsibility for keeping abreast of the latest changes and trends in social tools,
applications, channels, design, and strategy.
• Ensure timely implementation and monitor project activities against work plans.
• Participate in the development and implementation of trainings for clients, colleagues and
partners on topics related to social and digital media.
• Participate in strategic planning,
Reporting
The Going Online Technical Officer will serve under the supervision and report to the Technical Advisor,
with the Snr. Technical Advisor, Clinical providing regular back stopping to ensure successful attainment
of the deliverables per SOW. The Going Online TO will during this period, also work under the coordination
of the Snr. Strategic Information Advisor.
Minimum qualifications
• Bachelor’s degree in management, public health, public relations digital media, or a related
field; master’s degree preferred.
• Experience using online platforms and digital media for social / behavioral change
• Experience and comfort with SurveyMonkey and the adaptation of online platforms.
• Strong interpersonal, analytical, writing, editing and oral presentation skills.
• Ability to critically assess data and communicate findings and recommendations to
leadership team.
• Experience working on campaigns that address social causes and grassroots efforts in areas
such as health, key populations including sex workers and LGBTQ communities, HIV
prevention, sexual health, preferred minority communities desired.
• Past experience working on key population communication projects a major asset.
• Fluency in English both written and spoken;
JOB DESCRIPTION
• Ability to work in a team, prioritize and competently manage a variety of activities with
multiple deadlines
• Demonstrated ability to work collegially and collaboratively with co-workers and partners.
• Motivation and willingness to take initiatives and full responsibility for selective activities.
• Ability to solve problems quickly and creatively.
• Ability to work independently with minimal supervision
• Great sense of organization and attention to detail.
• Sensitivity towards, and comfort working with, marginalized populations and the partners
that work with them.
• Experience working in a multidimensional team comprising technical experts, monitoring
and evaluation staff, a team of local NGOs, donors, and the Ministry of Health.
• Excellent written and verbal communication skills.
• Comfortable with Survey Monkey, Facebook apps, and Microsoft Office (expertise in Excel,
PowerPoint, and Word)
The position will be based in FHI 360’s office in Monrovia. Liberian nationals and candidates
currently based in Liberia are encouraged to apply.
Suitably qualified candidates openly living with HIV and/or who are representative of the key
populations affected by HIV are also actively encouraged to apply.
Application:
Send a CV and motivation letterClick the apply button below Closing date is Thursday April 19,
2021 at 5.00 pm GMT.