Job Description

1. What does the job holder plan?

• Plan the Activity. The Guest House Manager plans the delivery of services to meet the needs of the worker its houses. The guest house manager must plan or establish goals and define the methods by which these goals are to be attained. The guest house manager must plan for long – range and short – range future direction by looking ahead into the future; by estimating and evaluating the future behavior of their relevant business environment. This includes developing work plans, budgets, and other key operational initiatives and goals that will help make the Guesthouse more operational and successful.
• Organize the facility The guest house manager ensures that the activities of the guest house are in line with the policies and procedures of the LNRCS, as well as relevant legislation and professional standards of LNRCS staff performance management. The Guest House Manager tasks include documenting income generation activities, managing data on guest, organizing and controlling implementation processes such as meetings, missions, research/assessments, monitoring, and evaluation. Organizing reports and other deliverables per schedule are also part of the organizational tasks of the guest house manager.

• Staff: Work as a team member and share view with the Asset and Resource Mobilization Manager and other staff and technical volunteers in providing regular management and operational reports. The guest house manager specific tasks include implementing human resource policies, procedures and practices, as well as ensuring that personnel files and records are maintained and kept confidential. Other tasks include establishing and implementing a performance-management process for staff.

• Lead the Guest House. The guest house manager provides direction, input, and feedback to staff, volunteers and securities, including ensuring that each person receives orientation and training. The manager must allocate resources in an efficient manner amongst competing claims and must make arrangement for systematic conversion of these resources into useful output. Primarily the serving of guest. The guest house manager tasks include communicating with guest and stakeholders (including business owners, field colleagues, volunteers, etc.) to gain the confidence of these interlocutors to support the objectives of the Guest House, collaborating with other managers and departments/units and coordinating the service delivery.

• Operation of the Guest House. The guest house manager performs a wide range of tasks to ensure operational activities are performed as planned. There are many financial responsibilities, including monitoring, tracking, and following up on expenditures, recording data on inflows of guest and as well as ensuring that the guest house operates within the approved budget, monitoring cash flow projections and actual cash flow, ensuring financial records are updated, and overseeing invoices. He/she observes all financial issues of the guest house in line with LNRCS’ Financial procedures, procurement guidelines, among other things. Other tasks include writing reports, and identifying potential risks for future prospects.
• Strive towards the achievement of the guest house through effective management skills and lateral relationships and teamwork.
• Ensure there is a clear-cut understanding of roles, responsibilities, lateral relationships, and accountabilities amongst the staff and volunteer.
• Plan the strengths and weakness and must undertake decision making about the desired ways and means to achieve goals
• Perform other work-related duties/tasks and responsibilities as may be assigned by the Asset & Resource Mobilization Manager.

2. What are the outputs and deliverables?

• Produce and submit an annual operational Report.
• Working with the Finance Department, ensure that a monthly financial/budget performance report is prepared and submitted.
• Produce and submit an annual operational work plan. The Plan must also be updated quarterly to reflect operational and income generation realities.
• Overseeing personnel, including receptionist, house keeper, office employee and kitchen staff if applicable.
• Develop a risk matrix system to monitor and address related risks.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds and expenses.
• Resolving issues regarding hotel services amenities, and policies
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the guest house services and amenities.
• Coordinating with external parties, including suppliers, travel agencies and conference planners.
• Evaluating the guest house performance and ensuring compliance with health and safety rules.
• Partaking in financial activities including establishing room rates, setting budgets and assigning funds appropriately.
• Organize lessons learnt and knowledge sharing sessions for effective operational performance improvement

3. To whom does the job holder report?

• The post holder reports to the Asset & Resource Mobilization Manager as direct supervisor and the Secretary General as technical supervisor.

4. Which team(s)/post(s) report to the job holder?

• House Keepers, Receptionist / Cashier, Maintenance and securities will report to the guest house manager.

5. Criteria for success relative to this post.

• Timely implementation of agreed actions (operational activities and other assigned tasks).
• Timely submission of good-quality reports and other documents

6. 6. What are the primary linkages (relationships) for this post?

The primary linkages for this post are:

• Some l units (departments) at headquarters, in particular;), Human Resource, Finance, Procurement, Communication, Logistics (Fleet) Asset & Resource Mobilization

7. Leadership behaviors.

• Be able to coach and build the capacity of the staff and volunteers.
• Communicates clearly and effectively
• Have very strong team building and motivational skills
• Possess strong negotiation, facilitation and influencing skills
• Be able to set up and lead effective teams

8. Specific skills for the post.

• Outstanding interpersonal communication and customer service skills
• Self-supporting in computers (database, mapping)
• Very good Skills in planning, reporting and excellent writing style
• Strong written and oral communication skills, good presentation and facilitation skills
• Exceptional leadership abilities with great attention to detail.
• Good Skills in coordination and customer relationship building
• Knowledge of the region and capacity to practice political and cultural sensitivity
• A proactive approach to finding creative and constructive solutions to difficult issues

9. Qualification and experience.

• Bachelor’s degree in Business Administration or related field. Bachelors on hospitality is an added advantage.
• A Minimum of 3 years’ experience in hotel management or similar role to the requirements of the position
• Strong understanding of hotel management best practices and data entry software

10. Challenges

• Timely acquisition of resources
• Timely execution of actions (operational activities and related tasks)

HOW TO APPLY: The deadline for submissions of letter of Application, CV and all other relevant certificates and documents is before or on August 21, 2023 4:30 PM. All applications should be submitted to lnrcs.recruitment2016@liberian-redcross.org Please mention “GUESTHOUSE MANAGER” in the subject line.