This position has full accountability for managing and leading the end-to-end Human Resources value chain in the Opco. Responsible for the implementation and localisation of Group HR strategy, standards and frameworks that support the objectives of the Opco. Accountable to provide direction on all human capital related matters, provide counsel and ensure HR governance and compliance whilst contributing to the overall strategic direction of the organisation.

Key Performance Areas

Strategy Development and Implementation

• As a member of the Executive team, is involved in setting the strategic direction of the OpCo in particular ensuring that the human resources strategy, policies, programs and systems support the strategic goals of the OpCo.
• Leads the development of the OpCo HR strategy in line with the Group HR Vision
• Lead the coordination of culture change and employee engagement across the OpCo
• Design and build a strong employee brand and position MTN as an employer of choice
• Mitigating risk by ensuring compliance to all relevant legislation driven country requirement

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

• Initiate and hold strategic meetings to ensure relevant participation and provide direction for the various discussions
• Drive adequate risk mitigation and controls
• Ensure Approval on new initiatives
• Review, finalise objectives, targets, budgets and authorise and / or secure relevant budget for internal projects
• Authorise and / secure authorisation for proposals on change initiatives
• Evaluate areas of improvement across people, process and technology

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact
• Resolve and provide guidance to issues escalated

Performance

• Monitor and ensure alignment with Global Business strategy and per industry best practices
• Monitor the business performance of the HR Partnering streams/verticals against agreed targets and take corrective action where necessary.
• Evaluate Business plans are execution for continuous improvement

Budgets

• Oversee the Divisional budgets
• Create the conditions for effective cost controlling within the Divisions
• Oversee project initiative budgets in line with the specified delegation of authorities and approvals
• Drive initiatives that will ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery:

• Contribute to decision making in areas of the annual business plan, service delivery, performance monitoring and business performance management
• Provide planning and guidance in the development of capabilities
• Responsible for developing the processes and support structures to attract, retain, and develop a talented workforce that mirrors the demographics of the country
• Responsible for the talent management lifecycle strategy, people performance and well-being of employees within the OpCo
• Lead integrated of HR strategies and process across business functions
• Lead all transformation initiatives and provide guidance to the business to ensure smooth workforce transition is adopted
• Coordinate and partner with key business functions to drive culture of change and employee engagement across the OpCo
• Ensure compliance with all local laws and regulations pertaining to employment and manage all necessary reporting
• Primarily responsible and accountable for the performance of the HR Business unit within the OpCo
• Ensures optimum utilization of HR Information Systems for effective and efficient adminstration and reporting

Education:

• 4 year academic degree
• Post Graduate Qualification MBA/Masters/CA
• Labour Law qualifications advantageous – specific to Country
• Accreditation as an HR Professional Member

Experience:

• Minimum 10 -12 years related experience, Management track record of 7 years or more, with at least 5 years in multinational/global /digital environments (Telco’s/FMCG’s)
• Deep and broad experience in transformation and change management
• Strategic work force planning – (talent, manpower planning, succession planning, skills assessment, competencies etc.)
• Strong Employee Relations and wellness experience
• Strong business acumen
• Global enterprise experience in emerging markets
• Worked across diverse cultures and geographies
• The ideal candidate is required to be fluent in English, French and Arabic.