Position Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department Summary

Mercy Corps has worked in Liberia since 2002, initially responding to the humanitarian impacts of the country’s civil conflicts and subsequently evolving its programming to address the changing needs and priorities of Liberian communities. Over the past two decades, Mercy Corps has implemented a diverse portfolio of programs focused on food security, agricultural livelihoods, nutrition, financial inclusion, youth economic empowerment, renewable energy, water and sanitation, and community resilience, supporting sustainable development and improved opportunities across the country.

The USDA McGovern-Dole Food for Education Program in Liberia is a five-year, $35 million initiative implemented by Mercy Corps to improve literacy, school attendance, nutrition, and food security among primary school children in four counties: Grand Bassa, Rivercess, River Gee, and Grand Gedeh. The program will reach approximately 50,000 students in 234 public primary schools through the provision of nutritious daily school meals, strengthened early grade reading instruction, and integrated school health and nutrition interventions. In addition to reducing short-term hunger and improving educational outcomes, the program seeks to increase the Government of Liberia’s capacity to manage and sustain school feeding and literacy systems beyond the life of the award.

The program combines direct school meal provision with system-strengthening activities that support literacy, health and nutrition, school infrastructure, community engagement, and government leadership. Key interventions include strengthening teacher training and instructional support systems, improving WASH and food safety practices, promoting school gardens and local procurement, building the capacity of school and community management structures, and supporting national and sub-national government institutions to plan, finance, monitor, and sustain school feeding and early grade reading programs. The program is designed around a gradual transition strategy that shifts responsibility for implementation and oversight from Mercy Corps to the Government of Liberia, schools, and communities, ensuring long-term sustainability and local ownership of both education and school feeding outcomes.

The Position

The ICT Officer is part of the Operations Team to provide comprehensive support in area ICT and administrative support services throughout all project and field locations in Liberia.

Essential Responsibilities

ICT Management

• Read and understand the Mercy Corps IT system policy on appropriate use
• Management of the LAN/Computer network in all offices
• S/he will assist with computer maintenance, install equipment, perform preventive maintenance and the troubleshooting of variety of hardware and software installations
• Responsible for deployment, maintenance, security, data protection and troubleshooting of technology and systems for assigned office(s).
• Implement, configure and maintain systems to meet program service and operational excellence requirements
• Maintain quality system configuration, administration, security and maintenance for program ICT systems, including networks, servers and telecommunications
• Ensure that system and data availability meets business recovery requirements
• Support staff in executing good stewardship and efficient use of agency ICT resource
• Collaborative with relevant staff to maintain staff work tools inventory (laptop or desktops, mobile phone, internal dongle – where applicable, provision of approved communication allowance in accordance to staff function and email address) and ensure adequate supply and functionality in a proactive manner and in accordance to staffing plans.
• Oversee repair of computers and IT equipment at local level, when possible – facilitate and advise on best, safest and most economic solutions in consultation with the operations manager and Regional IT System Administrator
• Facilitate the purchase of IT equipment through the Procurement Department
• Assist operations staff in inventorying and tracking IT asset
• Assist in administration functions as needed

End-User Support

• Provide timely response to user support requests or promptly escalate issues as needed as per Mercy Corps Liberia Service Desk procedures
• Support the on-boarding of staff process
• Conduct user trainings, as appropriate
• Configure desktops, laptops and other peripheral devices to provide users access to agency business systems information.

Partner Support

• Deploy and provide ongoing technical support in ICT solutions integrated within programming interventions

Child Safeguarding, Protection and Accountability

• Ensure all activities comply with Mercy Corps for safeguarding, protection, and accountability policies and standards.
• Promote safeguarding awareness among staff, partners, and communities and ensure concerns are reported through appropriate channels.
• Support meaningful community engagement and accountability mechanisms to strengthen program quality and responsible use of resources.

Knowledge Management

• Support documentation, learning, and knowledge sharing across the program.
• Ensure timely preparation of reports and maintenance of key program tools, trackers, and records.
• Promote adherence to Mercy Corps policies, ethics standards, and code of conduct.

Team Management

• Supervise and support program staff, foster professional development, accountability, and high performance.
• Provide coaching, feedback, and performance management to help team members achieve program objectives.
• Foster a collaborative and inclusive team culture that values learning, accountability, and excellence.

Influence & Representation

• Communicate effectively to support achievement of program objectives and donor commitments.

Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

None

Accountability

Reports Directly To: Operations Manager

Works Directly With: Operations Team, Supply Chain Team, Program Team Program technical team, partners, MEL team, community accountability reporting mechanism (CARM) and safeguarding team and Finance department.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in electrical engineering, Computer Engineering, Computer Science, Information Technology with relevant certifications in hardware and software management and application considered a bonus
• Minimum 3 years of relevant work experience
• Good understanding of interest in the provision of IT support services that takes into relevance the management of cross-cultural issues within high security environment
• Proven ability to manage multiple priorities simultaneously and adapt to changing circumstances while maintaining high-quality results.
• Excellent organizational, planning, and problem-solving skills, with strong attention to detail, meet deadlines and work independently and cooperatively with team members
• Good negotiation, representation skills and the ability to work comfortably with an ethically diverse staff
• Demonstrated commitment to safeguarding, accountability to participants, equality, and inclusive programming.

Success Factors

The successful Manager will combine exceptional technical skills and experience in maintaining donor and partner relationships. S/he will have previous experience in working in large-scale emergency programs in insecure and conflict context. S/he will have an outstanding ability to design and provide technical oversight of innovative programs within the current and future program structure of Mercy Corps in the area. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The successful candidate will be able to provide technical oversight to large relief programs in an austere environment.

Living Conditions / Environmental Conditions

The position is based in Grand Monrovia and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or by our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Please Click here to apply: ICT OFFICER | Mercy Corps Liberia