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  • Location:
  • Salary:
  • Job type:
    Full Time
  • Posted:
    4 years ago
  • Category:
    Information Technology
  • Deadline:
    January 15, 2020

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been working in Liberia since 2002.

Mercy Corps invites applications from all interested and potential Liberian candidates for the following position(s):

  1. ICT Systems Admin. Assistant – 01 position, based in Montserrado County with frequent travel to the field

Please find below the full position description for this position.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision, and we encourage people from all backgrounds, especially women and members of disadvantaged groups to apply. Mercy Corps is an Equal Opportunity Employer”. 2. How to apply? Interested and qualified candidates are requested to submit their detailed CV with a cover letter along with other relevant certificates to the email address lr-jobs@mercycorps.org Or apply through the system below. You are requested to mention the title of the position on the subject line of the e-mail while applying.

Hard copies of the CV with cover letter along with all relevant certificates can be dropped at Mercy Corps’ Office located on Tubman Boulevard, Oldest Congo Town, Sophie, and Opposite SOS Clinic. Monrovia. Label the left corner of the envelope with the title of the position for which you are applying.

Last date for the submission of CV’s is January 15, 2020 by 04:00 pm. Mercy Corps reserves the right to accept or reject any or all CV(s) without assigning any reason. Only shortlisted candidates will be contacted. Telephone enquiries will not be entertained.

“The recruitment processes will be ongoing while receiving applications”.



POSITION DESCRIPTION Position Location: Monrovia Position Status: Full-time, Field, Regular Salary Level Grade: 02 Current Team Member: No

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. Mercy Corps has been working in Liberia since 2002.

GENERAL POSITION SUMMARY: Mercy Corps is looking for an IT Assistant to provide ICT and administrative support services at field level.


  • Compliance with corporate information management and technology standards, guidelines and procedures for the Field Office technology environment management.
  • Provision of inputs to preparation of results-oriented work plans.
  • Assistance in the installation of software and related upgrades.
  • Assistance in upgrading patch and anti-virus programs on a timely basis.
  • Monitoring of file server, usage and performance on a frequent and regular basis.
  • Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
  • Assistance in trouble-shooting and monitoring of network problems.
  • Response to user needs and questions regarding network access.
  • Field ICT Material Asset management
  • Maintenance of the inventory and stock of IT supplies and spare parts in cooperation with the Procurement Unit.
  • Preparation of statistical charts, tables and reports as required.
  • Provision of timely ICT support at internal & external events.
  • Conduct IT induction at field level.
  • Manage, assign and keep records of mobile communication equipment at field levels
  • Document ICT issues and report them accordingly


  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  • Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.


  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.


  • Ensure compliance with donor and Mercy Corps regulations related to financial transactions and programming.


  • Identify, build and manage collaborative partnerships with consortium partner, Program contractors, donors, local governments and other stakeholders of the LEARN Program.
  • Communicate effectively to ensure overall program targets and donor obligations are met.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
  • Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility None.


Reports Directly To: Operations Manager Works Directly With: All team members


  • Relevant University Degree in Electrical Engineering, Computer Engineering, Computer Science, Information Technology with relevant certifications in hardware and software management and application considered a bonus
  • Minimum 2 years of relevant work experience
  • Good understanding or interest in the provision of IT support services that takes into relevance the management of cross-cultural issues within high security environment
  • Ability to communicate fluently in English preferred.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
  • Good negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.

SUCCESS FACTORS: The successful candidate will be proactive, creative and a problem solver. S/he will be conscientious with an excellent sense of judgment. S/he will be able to thrive in a fast-paced environment and will be capable of multitasking. S/he will demonstrate strong understanding of cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

LIVING /ENVIRONMENTAL CONDITIONS: This position will be based in Monrovia with estimated 30% travel, primarily to program locations in Gbarnga, Nimba, Buchanan and Rivercess counties.

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