Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

Job Summary:

Oversee all hardware and software-related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality mass distribution of the ITNs. Ensure all applications and devices are readily setup for use and deployment ensuring proper setup, user acceptance testing and compliance with Global best practices for technological deployment.

Specific Job Responsibilities:

• Configure all hardware required for the digital platform to meet functionality-related services based on agency policy and best practices.
• Lead the deployment, maintenance and setup all digital devices and monitor databases, including networks, servers, and telecommunications.
• Provide field-level technical support to campaign personnel on the digital platform and devices during the various pre-campaign trainings and ITN mass campaigns.
• Setup rapid technical support system to troubleshoot and address any issues to ensure optimal performance of the databases, networks, servers and devices.
• In collaboration with relevant staff, maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
• Provide input to budget for ICT-related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT applications.
• Deploy ICT technology in providing speedy solutions to technical problems and real-life challenges, creates seamless upgrades and integration to existing systems.

Training

• Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.
• Directly provide user training and training support
• Creating materials and presentations for trainings and reports
• Create and maintain inventory on all hardware, software, applications and reports.

Business Support

• Develop SOPs for device configuration and software management.

• Provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operations and use of information sharing, communication and collaboration technologies.
• Responsible for deploying maintenance, security, data protection and troubleshooting of technology and systems.
• Staying abreast of ICT developments in the international and local markets, provide recommendations based on opportunities to improve the efficiency and impact technologies in use.

Application Support

1. System administration including Mobile device management software, computer/mobile device support, deploying upgrades, software testing and installations, management and user training on usage, care and maintenance of IT equipment.
2. GIS, Google Earth and Google Maps application, ODK utilization and Application integration.
3. Interpret technical data on device management.

Basic Qualifications

• Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.
• Minimum of three years of work experience in a position with similar responsibilities.

Required Languages – English

Travel – Must be willing and able to travel up to 20%.

Knowledge, Skills and Abilities

• Previous experience in installing, deploying and managing wide range/large quantities of Android or any mobile device.
• Android software developing and troubleshooting skills highly desirable
• Knowledge of ICT4D trends, applications, MS Project, Office applications and technologies.
• Expert-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Problem analysis and problem resolution at a functional level.
• Able to quickly research, learn, and implement new technologies.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn.

Preferred Qualifications

• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with IT service management and systems management tools preferred.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviours and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and are used by each staff member to fulfil his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually look for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities: None

Key Working Relationships:

Internal: CRS Malaria Program Team, Country Representative, Head of Operations, Finance, Procurement and Administration Staff, Regional and Senior Technical Advisors, GKIM – Innovation and Scale team.

External: NMCP, and other Malaria stakeholders in-country, eGov, other Technical and software partners, Local Fund Agent (LFA), Mobile network providers and Auditors.

Applications:

To apply for this position, please click ICT4D Specialist – Hardware and Software Support to submit an online application by 27^th October 2023.

We thank all applicants for their interest in this opportunity; however, if you don’t hear from us after two months of the vacancy deadline, kindly note that your application was not successful.

As part of our recruitment process, we kindly request all applicants to use the computer when submitting their applications. Please avoid using mobile or other devices during your application process. You are required to do a video during your application.

Please note that only those shortlisted for interviews will be contacted.

CRS follows an equal opportunity policy and actively encourages diversity welcoming applications from all especially women and people living with a disability.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer