Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

Job Summary:

S/he will coordinate and deliver various ICT4D-related services, like data collection, analysis, visualization, sharing and reporting in accordance with established agency MEAL/ICT policies, procedures, and service standards to support high-quality mass distribution of the ITNs. S/he will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

S/he will provide critical analysis to campaign data to enable evidence-based solution to campaign challenges reported or identified via campaign indicators and reports. Supervise and maintain the help desk support center to ensure tickets are generated, resolved, captured and documents for learning and research purposes.

Ensure the capacity building and evaluation of all campaign personnel on the digitalization aspects of the campaign before deployment through the development of an intensive training plan to constitute all learning components of the campaign.

Coordinate with relevant partners to ensure that all relevant data management software’s and resources are properly managed for optimum utility during the campaign for effective results of monitoring and supervision activities.

Specific Job Responsibilities:

• Deploy, configure, and maintain ICT4D devices and monitor databases, including networks, servers, and telecommunications.
• S/he will oversee the development and use of data systems to discover efficient ways to organize and store data with attention to accuracy, completeness, efficiency, security and confidentiality.
• His/her focus will be managing the company data to ensure security of data related to and belonging to the organization and implement systems to offer efficient analysis, storage and documentation of the organization’s records.
• He/she will also reduce cost by identifying bad data practices and replacing them with enforceable policies that encourage improved practices.
• Provide field-level technical support to campaign personnel on the ICT4D platform and ICT4D devices during the various pre-campaign trainings and ITN mass campaigns.
• Troubleshoot and address any issues to ensure optimal performance of the databases, networks, servers and devices.
• Support the configuration and maintenance of applications and ICT4D devices as per the ICT4D Strategy.
• Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• In collaboration with relevant staff, maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
• Provide input to budget for ICT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.
• Export of campaign data from ICT4D platform to the relevant team

Training

• Planning, development, implementation and management of ICT4D Strategy Component Trainings and ICT4D.
• Directly provide user training and training support
• Creating materials and presentations for trainings and reports
• Create and maintain inventory on training document versions, software, applications and reports.
• Maintaining documentation of processes, procedures and troubleshooting guides
• Assess user capacity and suggest trainings on areas in need of improvement.

Business Support

• Provide support for knowledge management, decision-making, and programming effectiveness by ensuring efficient operations and use of information sharing, communication and collaboration technologies.
• Responsible for deploying maintenance, security, data protection and troubleshooting of technology and systems.
• Responsible for managing or contributing to ICT4D strategy sub-projects/activities, developing business processes, technical supports and critical feedback.
• Analyze data from systems and produce dashboards, technical and business reports for consumption by departmental managers and partners
• Proactively manage data quality and credibility in implemented systems and technologies
• Promote and support the dissemination of project information and experience sharing among the project team
• Staying abreast of ICT developments in the international and local markets, provide recommendations based on opportunities to improve the efficiency and impact technologies in use

Application Support

• System administration including computer/mobile device support, deploying upgrades, software testing and installations, management and user training on usage, care and maintenance of IT equipment
• GIS, Google Earth and Google Maps application, ODK utilization and Application integration.
• Develop and Manage Dashboards, interfaces, data extrapolation and interpret technical data
• Deploy ICT technology in providing speedy solutions to technical problems and real-life challenges, creates seamless upgrades and integration to existing systems

Other Support

• Provide technical guidance and assistance to project teams and partners in the field on ICT interventions such as GIS application, mobile application tailored to specific projects and activities
• Ensure appropriate monitoring and evaluation of project information and communication technology activities, including providing input into appropriate logical framework and indicator development.

Basic Qualifications

• Bachelor’s degree in related field, degree in Computer Science, GIS, Programming, statistics, planning, economics, or Information Systems is highly preferred. Directly related field combined with appropriate training/certificates will be considered in lieu of degree
• Minimum of 3 years significant work experience in monitoring, evaluation, field surveys and managing big data.
• Strong knowledge, experience, and ability in developing informative and analytic dashboards using power BI, ARC GIS, QGIS, Tableau, etc.
• Previous participation or experience in any health campaign or national geographic survey/census will be an added advantage.
• Experience in introduction, design, implementation, deployment and adoption of digital technology and data management tools in health, agriculture, livelihoods or any related field
• Proactive, resourceful and results-oriented with sound knowledge of Microsoft SQL, relational databases, ICT4D trends, Microsoft office applications and digital android-based technologies.

Required Languages – English

Travel – Must be willing and able to travel up to 75%.

Knowledge, Skills and Abilities

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practices.
• Demonstrated experience building ICT capacity with professional staff.
• Knowledge of ICT4D trends, applications, and technologies.
• Knowledge of MS Project and Office applications.
• Expert-user level knowledge of agency-supported ICT4D solutions.
• Solid knowledge of backup and disaster recovery systems.
• Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Problem analysis and problem resolution at functional level.
• Able to quickly research, learn, and implement new technologies.
• Able to communicate technical ideas and concerns in a non-technical environment.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviours and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and are used by each staff member to fulfil his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually look for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities: Will support the technical management of a large group of field technical support personnel.

Key Working Relationships:

Internal: CRS Malaria Program Team, Country Representative, Head of Operations, Finance, Procurement and Administration Staff, Regional and Senior Technical Advisors, GKIM – Innovation and Scale team.

External: NMCP, and other Malaria stakeholders in-country, eGov, other Technical and software partners, Local Fund Agent (LFA), Mobile network providers and Auditors.

Applications:

To apply for this position, please click ICT4D Specialist MEAL, Data Management and GIS to submit an online application by 27^th October 2023.

We thank all applicants for their interest in this opportunity; however, if you don’t hear from us after two months of the vacancy deadline, kindly note that your application was not successful.

As part of our recruitment process, we kindly request all applicants to use the computer when submitting their applications. Please avoid using mobile or other devices during your application process. You are required to do a video during your application.

Please note that only those shortlisted for interviews will be contacted.

CRS follows an equal opportunity policy and actively encourages diversity welcoming applications from all especially women and people living with a disability.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer