REPORTING TO : ISP Manager

DEPARTMENT : Technology

More specifically the role will include:

· Provide regular ISP network and clients performance reports that inform the department and clients against the SLAs

· Analyze data and information and propose optimization strategies to improve the ISP network efficiency, reduce latency, handle higher traffic loads

· Ensure accurate outage information is available by month end for the month’s performance

· Contribute to the resolution of ISP customer complaints

· Lead outage investigations, reviews, and follow ups on permanent fixes to avoid future occurrences

· Provide additional analysis of outages as required

· Proactively assess existing ISP network infrastructure (hardware & software) and recommend upgrades and modernization

· Analyze data and information to produce reports and disclosures as required by the clients, regulators, and internal teams

· Make recommendations to the department where opportunities for performances are identified

• Perform any other duties as needed by the department

Bachelor’s degree in Electronics, Computer Science, or related field. A Master’s degree would be an added advantage.

Experience:

· Proven record of managing ISP Network infrastructure and modernization with at least 2 years of experience.

· Strong analytical and problem-solving skills,

· A demonstrated commitment to the provision of quality services and meeting customer needs.

• Effective communication and presentation skills, able to communicate complex data insights in a clear and concise manner,
• Ability to prioritize, multitask, meet required deadlines,
• Ability to work varied hours/days in a challenging environment as business dictates,
• Proficient at MS Word, Excel and Power Point.