Position Title: IT Assistant
Position Number: 7005
Reports To: IT Manager
Project Worksite: JFK, Redemption, C.H. Rennie, and Duport Road
About PREVAIL:
PREVAIL, or the Partnership for Research on Vaccines and Infectious Diseases in Liberia, is a clinical
research partnership between the U.S. Department of Health and Human Services and the Liberian
Ministry of Health
Summary of Position:
This position primary focus is in the area of computer operations, user and desktop support (hardware
and software), helpdesk support duties to ensure smooth delivery of technology services. Monitors and
assists others in the operation of computer hardware, software, and other peripherals in order to
achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad
range of assistance. Updates supervisor on status of technical issues. Exercises judgment and creativity
in selecting and applying procedures correctly, and determines when to refer problems to the
supervisor or next level of support.
Description of Responsibilities:
 Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Desktops,
Laptops, Scanner, Photocopier, and Printers) and may assist with testing personal computers
and peripherals on the network to diagnose, hardware versus software problems
 Implements corrective action procedures within prescribed guidelines and/or escalates to
PREVAIL IT Officer
 Install scanner, printer and photocopier drivers for require staff at site
 Under the supervision of PREVAIL IT Officer, manage and provide wireless key access to required
staff at site.
 Train Site staff on the use of various technology devices such as: Scanner, Smart Phone,
Projector and printer
 Do basic weekly IT site reports by using IT reporting template approve by TMG/PREVAIL ICT
Specialist.
 Other duties as assigned
Qualifications
 Education: Diploma in IT, Computer Science, or other related fields.
 Preferred Job-related Experience: At least 3-5 years of relevant experience…
 Additional Eligibility Qualifications: Proven experience as IT Helpdesk Technician /System
Administration or relevant position. Proficient in utilizing and analyzing cisco meraki and mikro
tik routers/switches access points. Good knowledge of internet security and data privacy
principles
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Duties, responsibilities and activities may change, or
new ones may be assigned with or without notice.
FHI Clinical values the diversity of our workforce. Without limiting the scope of the preceding provision, all persons who work or who seek to work in Liberia are entitled to enjoy and to exercise the rights and protections conferred by the
Decent Work Act of 2015 irrespective of: race, tribe, indigenous group, language, colour, descent, national, social or
ethnic extraction or origin, economic status, community or occupation; immigrant or temporary resident status; sex,
gender identity or sexual orientation; marital status or family responsibilities; previous, current or future pregnancy or breastfeeding; age; creed, religion or religious belief; political affiliation or opinion, or ideological conviction; physical or mental disability; health status including HIV or AIDS status, whether actual or perceived; irrelevant criminal record, acquittal of a crime or dismissal of a criminal prosecution against them; or personal association with someonepossessing or perceived to possess one or more of these attributes. Process to apply for this position:
Deliver the application to: FHI 360 Financial Management Center
16th Street, Payne Avenue, Sinkor
Monrovia, Liberia
202-884-8000
OR

Apply through the Liberia HR Jobs platform below.
INCLUDE: Position Title and number, Current CV/Résumé, FHI Clinical Job Application