Position Title: IT Assistant

Position Number: 7005

Reports To: IT Manager

Project Worksite: (Designated Site Location)

About PREVAIL:

PREVAIL, or the Partnership for Research on Vaccines and Infectious Diseases in Liberia, is a clinical research partnership between the U.S. Department of Health and Human Services and the Liberian Ministry of Health

Summary of Position:

This position primary focus is in the area of computer operations, user and desktop support (hardware and software), helpdesk support duties to ensure smooth delivery of technology services. Monitors and assists others in the operation of computer hardware, software, and other peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of assistance. Updates supervisor on status of technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or next level of support.

Description of Responsibilities:

▪ Monitor site’s network performance to ensure proper operation and internet connectivity ▪ Communicate effectively with supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

▪ Resolve assigned tickets in optimal SLA timeframe

▪ Provide Training for users in MS Teams, SharePoint, OneDrive and other O365 applications ▪ Installation and configuration of computer hardware and software application as needed ▪ Ensure all users machines are properly configured with Enterprise OneDrive for real-time backup

▪ Ensure all update patches are installed for users’ computers and Enterprise networking equipment

▪ Provide timeous and quality monthly reports on IT achievements, challenges, and upcoming plans for the assigned site

▪ Conduct quarterly preventative Maintenance of IT equipment

▪ Maintain an accurate and updated IT equipment inventory for the assigned site ▪ Other duties as assigned

Qualifications

▪ Education: Diploma in IT, Computer Science, or other related fields.

▪ Preferred Job-related Experience: At least 5-7 years of relevant experience

• Additional Eligibility Qualifications: Knowledge of computer hardware, networking, and Microsoft O365 application Suite. Knowledge of ITSM Service Desk Management concepts and policies. Experience working with Cisco Meraki products (Firewalls, switches, and Access Points). Good communication skills, both written and spoken. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Knowledge of principles and processes for providing customer and personal services for the site’s users. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned with or without notice.

FHI Clinical values the diversity of our workforce. Without limiting the scope of the preceding provision, all persons who work or who seek to work in Liberia are entitled to enjoy and to exercise the rights and protections conferred by the Decent Work Act of 2015 irrespective of: race, tribe, indigenous group, language, colour, descent, national, social or ethnic extraction or origin, economic status, community or occupation; immigrant or temporary resident status; sex, gender identity or sexual orientation; marital status or family responsibilities; previous, current or future pregnancy or breastfeeding; age; creed, religion or religious belief; political affiliation or opinion, or ideological conviction; physical or mental disability; health status including HIV or AIDS status, whether actual or perceived; irrelevant criminal record, acquittal of a crime or dismissal of a criminal prosecution against them; or personal association with someone possessing or perceived to possess one or more of these attributes.

Process to apply for this position:

Address Application to: FHI Clinical Human Resources Office

University of Liberia AM Dogliotti Campus

Congo Town, Monrovia, Liberia

Email: LiberiaRecruitment@fhiclinical.com

INCLUDE: Current CV/Résumé, FHI Clinical Job Application

Deadline for the submission of application is Tuesday, September 21, 2021 at 5pm.

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