Job Summary

The IT Assistant will be responsible for providing technical support, troubleshooting IT-related issues, and assisting in the maintenance of hardware, software, and network systems. This role requires a proactive individual with strong problem-solving skills and a commitment to ensuring smooth IT operations within the company.

Key Responsibilities

· Provide first-level technical support to employees, addressing hardware, software, and network issues.

· Assist in installing, configuring, and maintaining computer systems, printers, and other IT equipment.

· Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.

· Support IT security measures by updating antivirus software, monitoring system vulnerabilities, and ensuring data protection.

· Assist in managing company email accounts, software licenses, and access controls.

· Maintain an up-to-date inventory of IT equipment and ensure timely maintenance and repairs.

· Support the IT team in system upgrades, backups, and data recovery procedures.

· Train employees on basic IT practices and best cybersecurity protocols.

· Collaborate with vendors and service providers for IT-related purchases and repairs.

· Perform other IT-related duties as assigned by the IT Manager.

Qualifications & Experience

· Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.

· At least1-3 yearsof experience in an IT support or helpdesk role.

· Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications.

· Familiarity with networking concepts (LAN, WAN, routers, firewalls, and VPNs).

· Experience with troubleshooting hardware (PCs, printers, scanners, etc.).

· Basic knowledge of IT security best practices.

· Strong analytical, problem-solving, and communication skills.

· Ability to work independently and collaboratively in a fast-paced environment.

· Certification in IT-related fields (e.g., CompTIA A+, Microsoft Certified: Fundamentals) is an advantage.

· Vast knowledge in Zoho Applications.

Benefits & Compensation

· Competitive salary based on experience.

· Comprehensive benefits package, including health insurance and paid leave.

· Professional development and training opportunities.

· A supportive and dynamic work environment.

How to Apply:

· Interested candidates should submit the following via email toTomJBoy64@gmail.com

Letter of application

ü Scanned passport-sized photograph

ü Resume

ü Copies of all relevant supporting documents

Only shortlisted candidates will be contacted.

All applications must be submitted by April 30, 2025.

Join us and be part of a forward-thinking organization committed to financial excellence and industry leadership!