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Position Title:
IT ASSISTANT/WARM BASE
Position Number:
025
Project Worksite:
C.H. Rennie (1 position), Duport Rd (1 position), JFK (1 position), Redemption (1 position)
Deadline for submission: Friday, October 13, 2023, at 5:00pm Liberia Time
About PREVAIL:
PREVAIL, or the Partnership for Research on Vaccines and Infectious Diseases in Liberia, is a clinical research partnership between the U.S. Department of Health and Human Services and the Liberian Ministry of Health
Summary of Position:
This position will support the effective usage and management of PREVAIL’s IT resources. The IT Assistant will be primarily responsible for computer operations, user and desktop support (hardware and software), helpdesk support duties to ensure smooth delivery of technology services. The IT assistant will monitor and assist others in the operation of computer hardware, software, and other peripherals to achieve desired results. S/he will utilize computer equipment, software and diagnostic tools to perform a broad range of assistance. S/he will update supervisor on status of technical issues. The IT assistant will exercise judgment and creativity in selecting and applying procedures correctly and determining when to refer problems to the supervisor or next level of support.
Description of Responsibilities:
 Provides basic troubleshooting, repair and maintenance for computer equipment (for example: Desktops, Laptops, Scanner, Photocopier, and Printers) and may assist with testing personal computers and peripherals on the network to diagnose, hardware versus software problems.
 Implements corrective action procedures within prescribed guidelines and/or escalates to PREVAIL IT Officer.
 Install scanners, printers, and photocopier drivers for required staff at site.
 Under the supervision of PREVAIL IT Manager, manage and provide wireless key access to required staff at site.
 Train Site staff on the use of various technology devices such as: Scanner, Smart Phone, Projector, and printer.
 Provide weekly IT site reports by using IT reporting template approved by PREVAIL.
 Other duties as assigned
Qualifications:
 Education: Diploma in IT, Computer Science, or other related fields.
 Preferred Job-related Experience: At least 5-7 years of relevant experience
 Additional Eligibility Qualifications: Proven experience as IT Helpdesk Technician /System Administration or relevant position. Proficient in utilizing and analyzing cisco Meraki and Mikro tik routers/switches access points. Good knowledge of internet security and data privacy principles Partnership for Research on Vaccines and Infectious Diseases in Liberia (PREVAIL) Liberia – U.S. Joint Clinical Research Partnership The Mitchell Group, Inc. (TMG)
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Application Instructions:
To apply, please download and complete an application form from TMG’s website https://the-mitchellgroup.com/prevail-liberia-job-openings/ and return completed application form with Resume/CV per below:
For current PREVAIL staff, completed application form and CV/Resume must be sent to prevailjobs@tmg-liberia.com
For all other applicants, completed application form and CV/Resume must be sent to jobs@tmg-liberia.com
All applicants must take note of the email submission instructions in bold and italics above.
This job description is not designed to cover or contain a comprehensive listing of tasks, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned with or without notice. It is anticipated that the position will be effective on or about November 1, 2023.
TMG is an Equal Opportunity Employer and vacancies listed in the job announcement are open to the public including employees currently working under the incumbent PREVAIL subcontract.