Job Description

I.T Intern

Role Summary

Assist the IT Department with new project implementations and equipment inventory. Respond to technical support inquiries regarding computer related equipment and software (including desktops, laptops, communications equipment, tablets, computer related peripherals, desktop software and enterprise software applications) while providing a high level of customer service to the end-users.

Essential Duties:

• Work with project team leads who will assign tasks and provide direction.
• Diagnose and resolve technical issues related to hardware, software applications, desktop printers, and audio/visual equipment and escalate problems to appropriate technical personnel. • Install, configure and maintain desktop workstations, laptops, tablets, scanning equipment, printers, operating systems, and productivity software.
• Research questions using available information resources.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes and updates.

Requirements:

• Working knowledge of computer software, hardware and related equipment.
• Working knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook).
• General knowledge of Enterprise Network Applications (such as case management and document management systems) preferred.

Deadline for submission is December 2, 2023.

Note: This is a part-time, temporary internship position. Work hours will be around 32 hours per week (flexible).