JOB DESCRIPTION
Job Title: IT Manager Date: May 1, 2020
Department: Information Technology Reports to: Gary Cook
Location: Liberia, Africa Job Family: Information Technology
Summary of the position:
• Manages and coordinates the Operations services for domestic office. In this capacity he/she
works with the Regional Manager, and the US Information Technology (IT) team to coordinate
support, project definition and delivery, upgrades and routine tasks. Responsible for managing
existing support processes and implementing new support processes throughout the
organization. Manages the expectations of all FHI Clinical stake holders relative to Operations
Services. Working with the other members of the IT team and shares responsibility for project
success; the day-to-day management of IT organization processes, including plan monitoring
and evolution, metrics development, and recommending infrastructure improvements.
Essential functions:
• Responsible for entire project lifecycle to include, but not limited to, requirements assessment,
project definition and project delivery utilizing resources in a matrix management environment.
• Works closely with Regional IT Manager and partners to ensure a well- coordinated delivery of
IT services to internal and external stake holders.
• Maintains vendor relationships with key service providers that support and provide technology
for the end user computing environments.
• Responsible for the optimal operation of all international client devices and end user computing
environments hardware, peripherals, which directly support and help manage the end user
computing environment.
• Responsible for escalation management to the Regional Manager.
• Supports the development, implementation and monitoring of the IT department strategy the
local office
• Provides leadership and management oversight, including agreeing priorities and
monitoring accomplishments and challenges within the subgroup.
• Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail,
telephone, printer, calculator, copier, cell phones, PDAs and other handheld devices.
Knowledge, skills and abilities:
• Comprehensive knowledge of concepts, procedures, and practices with technical support and
service desk management.
• Excellent oral and written communication skills.
• Strong critical thinking and problem-solving skills.
• Excellent quantitative and analytical skills.
• Ability to analyze and interpret data, identify errors and prepare reports.
• Ability to influence, motivates, and collaborates with others.
• Problems are complex and require analysis of situations and data with evaluation of various
factors.
• Exercises judgment within broadly defined practices and policies to select methods and
techniques to obtain results.
• Decisions and actions may cause delays and affect a business unit or functional area within a
department, Regional office or Country office.
Position Requirements
Education: Bachelor’s Degree or its International Equivalent.
Preferred Job-related Experience:
• Typically requires 5-8 years of technical and project management support.
• Articulate, professional and able to communicate in a clear, positive manner with clients and
staff.
• Must be able to read; write and speak fluent English.
Travel Requirements:
Less than 10%
How to Apply
To apply, please send cover letter and CV through the Liberia HR Jobs system below.
not later May 14, 2020. Do be advised that only short-listed candidates will be contacted.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Duties, responsibilities and activities may change, or
new ones may be assigned with or without notice.
FHI Clinical, Inc. provides equal employment opportunities to all employees and applicants for employment
without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion,
age, disability, gender identity, results of genetic testing, or service in the military.