Position Title: IT Manager
Position Number: 7004
Reports To: Associate Director, Operations
Project Worksite: Central Office, with visits to field sites
About PREVAIL:
PREVAIL, or the Partnership for Research on Vaccines and Infectious Diseases in Liberia, is a clinical
research partnership between the U.S. Department of Health and Human Services and the Liberian
Ministry of Health
Summary of Position:
The successful IT Manager must have knowledge of Server configuration/management, virtualization,
computer software/hardware, Database System, Web content management system, network security
and computer hardware as well as variety of internet applications and operating systems. The ideal
candidate should have Good organizational and excellent problem-solving skills. The goal is to build
and maintain an effective and efficient network and computer systems to optimize the use of
technology within PREVAIL.
Description of Responsibilities:
 Lead the local IT Team in the planning, implementation and management of PREVAIL Data
Center (Servers, Databases, web applications), WAN, LAN structured (new site microwave, PoE,
Routers, switches and bridges deployment) expansion projects.
 Work with NIH/LEIDOS/University of Minnesota Data management and IT team in establishing
PREVAIL Data Center.
 Create Business Continuity/Disaster Recovery plan for PREVAIL network
 Serve as focal point during windows, Linux Ubuntu, Samba server installation, statistical,
databases configuration and administration. Ensuring server best practices (DHCP, DNS, GP)
desktop computers, printers, SNMP data scanners, switches, phones, software deployment,
security updates and patches, as well as Data center, WAN, LANs, network segments and
Internet systems
 Visit project sites, specifically supporting the technology aspect as a means to ensure smooth
performances.
 Partially work with LEIDOS Finale inventory management alongside inventory officer,
Procurement Officer in managing the ICT inventory and supplies, as well as the deployment of
equipment.
 Configure, deploy and Manage PREVAIL SIP IP phones and video conferencing infrastructure
(voice, video and data integration) across main office and sites.
 Supervise project Helpdesk team by setting priorities, defining schedules and providing
support/direction on operational procedures and troubleshooting techniques, as well as training
on new hardware and/or software applications

 Serve as Liberia IT focal point of IT project implementations, as well as manage the daily
operations of IT Officer and site IT Assistants.
 Gathering and analyzing helpdesk workload/performance and identify trends in reported service
requests.
 Monitor daily operations of the servers (Applications, Databases, financial) users and password
creation, Systematic update and user’s profile and home directories creation.
 Create user’s corporate email account and designate IT Officer and Assistants with front end
implementation.
 Perform tasks related to equipment replacement, software installation, PCs roll-out and
deployment, monitoring of PCs, as well as received, logged and resolved service requests with
minimum delay.
 Proficiently assist with the implementation of new and emerging technologies for voice and data
integration, inclusive of the configuration and deployment of switches, Polycom IP Phone and
Cisco wireless devices
 Liaise with technical staff to ensured PCs rollout and deployment, as well as technical training for
peers and end-users
 Lead in the execution of Information Communications Technology duties in the Country Office,
oversee the effective provision of services and the implementation of ICT management systems
and strategies.
 Liaise closely with Operations team and HQ in resolving complex ICT related issues in ways that
improve Business Process.
 Provide administrative support and ensured optimal use and support of the Country Office’s
Business Applications, such as QuickBooks.
 Review and advise management on the use of new technologies that improved the WAN/LAN
Infrastructure
 Ensure compliance with corporate information management and technology standards,
guidelines and procedures for the Country Office technology environment, in addition to
effective functioning
 Supervise the Country Office’s, inclusive of systems administration, FTTH and Network routers,
switches maintenance and configuration
 Liaise with local suppliers in soliciting and procuring requisite ICT equipment
 Provide ICT and administrative support services to the project, inclusive of daily technical support
to users and partners on the use of a wide range ICT products
 Offers all lines of helpdesk and network systems support, responded to telephone and email
support requests to both in-house and remote members of staff
 Support L&PD in the use of computer equipment by providing necessary training and advice;
utilizing excellent communication skills
 Maintain library of reference materials; maintained network equipment and communication
links, inclusive of the microwave, Cisco switches troubleshooting
 Ensure that network connectivity throughout the institution’s infrastructure on par with technical
considerations
 Other duties as assigned
Skills:
 Good organizational skills
 Good understanding of NAS and Cloud Technology
 Good understanding of Database Administration
 Excellent problem-solving skills
 Good prioritization skills and be flexible enough to adapt plans
 Strong leadership and decision-making skills
 Understanding of complex information and requirements
 Ability to explain complex information and technologies in simple terms
 Superior team leadership skills
 Ability to meet tight deadlines and work under pressure
 Ability to delegate activities
 Excellent negotiation skills
 Superior non-verbal, oral and written communication skills.
 Professional development
Leadership Competencies:
 Commitment to the Organization, its Mission and Values
 Cultural Sensitivity / Valuing Diversity
 Building and Managing Relationships / Encourages Collaboration
 Performance Management / Promotes Staff Accountability
 Conflict Management / Coaching and Mentoring
 Results Orientation / Commitment to Excellence
 Knowledge Sharing / Continuous Learning
Qualifications
 Education: Bachelor’s Degree in Computer Science, Information Technology, Business
Management or other related fields.
 Preferred Job-related Experience: At least ten (10) years of relevant experience in Information
Technology with a reputable organization.
 Additional Eligibility Qualifications: Minimum of three (3) years’ experience managing staff in
multiple levels of an organization, both management and individual contributor level staff
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Duties, responsibilities and activities may change, or
new ones may be assigned with or without notice.
FHI Clinical values the diversity of our workforce. Without limiting the scope of the preceding provision, all persons who work or who seek to work in Liberia are entitled to enjoy and to exercise the rights and protections conferred by theDecent Work Act of 2015 irrespective of: race, tribe, indigenous group, language, colour, descent, national, social or ethnic extraction or origin, economic status, community or occupation; immigrant or temporary resident status; sex, gender identity or sexual orientation; marital status or family responsibilities; previous, current or future pregnancy or breastfeeding; age; creed, religion or religious belief; political affiliation or opinion, or ideological conviction; physical or
mental disability; health status including HIV or AIDS status, whether actual or perceived; irrelevant criminal record, acquittal of a crime or dismissal of a criminal prosecution against them; or personal association with someone possessing or perceived to possess one or more of these attributes.

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