1.

· Maintain accuracy and integrity of MTN Liberia Key KPIs reporting (Subscriber Numbers and Revenue)

· Provide enhanced data analytics to enable data driven decision and New value propositions

§ Design, build and deploy BI solutions (e.g. reporting tools)

§ Maintain and support data analytics platforms (e.g. MicroStrategy)

§ Create tools to store data (e.g. OLAP cubes)

§ Conduct unit testing and troubleshooting

§ Evaluate and improve existing BI systems

§ Collaborate with teams to integrate systems

§ Develop and execute database queries and conduct analyses

§ Create visualizations and reports for requested projects

§ Develop and update technical documentation

§ Assist in business report generation to internal and external customers for business decision making.

§ Assist in data administration, modelling and integration activities in data warehouse systems.

§ Implement business intelligence solutions to achieve data reporting and analysis goals.

§ Support the development of business intelligence standards to meet business goals.

§ Recommend enhancements and modifications to optimize business intelligence processes.

§ Address business intelligence queries and issues in a timely fashion.

§ Maintain documentations for all business intelligence processes.

Key TasK

§ Review performance metric dashboards prepared on various performance metrics and provide input to the manager

§ Set up and manage adhoc meetings for day to day operational requirements as and when required

§ Timely notification of escalations to the Manager, SSH and the CoE

§ Resolve escalations as per defined escalation / resolution procedures

§ Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues

§ Ensure de delivery of the reports within the timeline and according to the requirement of the customers :

§ Manage various kind of channel for report delivery : SMS SAS Folder, OBIEE, Database table, etc

§ Monitoring of report delivery and proactive in case of fail.

§ Develop new techniques to execute, and monitor , and catch -up report ore efficiently.

§ We provide hourly, daily weekly and monthly revenue report to the business

§ Implementation and support of DataMart’s reports, platform, etc, according to the business need

§ Analyse the requirement of the customer of his demand (Customer provide a report request form.

§ Implementation or up dating procedures, functions, scripts, etc in PL /SQL, BASH, etc to satisfy the need of the customer.

§ Deal with external vendor to have (and/or) understand new date sources.

§ Organize UAT session with customer to validate the result of the work.

§ Development & Maintenance of ExCom dashboard for business visibility

§ Organize sessions with customer to anticipates on his needs

§ Provide operational report to support tactical activities on the field

· Bachelor degree in Business Information Technology, Engineering, or any relevant study

Experience

· 3 years of experience in similar rôle or 5 years experience in related role

· Fluent English speaker

· Basic programming/testing skills

· ITIL Certification is an advantage

· Minimum of three (3) years’ experience in Business Intelligence/ data science area

· Familiarity with BI technologies (Microsoft Power BI, OBIEE (Oracle Business Intelligence Enterprise Edition), ODI (Oracle Data Integrator), Data warehouse/OLAP)

· Experience working in an agile development environment in a medium organization

· Experience in supervising others is an advantage

· Track of impactful innovation in Business Intelligence/ data science area

· Practical Experience in integrating Data Systems, ETL framework with BI Tools and provide secure access to presentation layer to respective departments and team members as needed

Knowledge & Skills :

§ Creativity, Strategic thinking, Analytical thinking, Entrepreneurship, Collaborate, Conceptual skills

§ Business acumen, Quality assurance

§ Global knowledge of enterprise architecture, information architecture and technical architecture.

§ Process control, products and services, risk management, automated information systems, project-oriented work and participate in major project, modeling techniques and tooling.

Certifications are advantageous : TOGAF9, ITIL, COBIT 5, PMP, Six Sigma, or any other relevant certification in area

Knowledge :

– Knowledge of PL/SQL and SQL scripting, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)

– In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework, Oracle, Linux

– Excellent Knowledge of data warehousing concepts.

– Rock solid grasp of data mining concepts and techniques

– OBIEE

– SAS data Mart

– Oracle environment

– Mediation concept

– Project management

– Solution design architecture

– Telecom Industry experience is preferred

– Stakeholder Management

– Service Level Agreement management, Service Request management, Change Management

– Sound interpretation of data computing outcomes

– Meta data Management

– Parallel programming techniques

– Data modelling

Skills & Competencies:

· Analytical Thinker

· Problem Solver

· Operational Value Creator

· Culture and Change Champion

· Supportive People Manager

· Relationship Manager

§ To collaborate on the Enterprise Architecture strategy in support of the Company’s vision and mission.

§ To provide guidance and governance of the development and modifications to enterprise architecture to ensure that any change takes account of relevant architectures, strategies, policies, standards and practices while ensuring that existing and planned business capabilities remain compatible and align with MTN Group blueprint.

§ To be responsible for managing and delivering the Enterprise Architecture requirements of Stakeholders, at all levels.

§ Redesign and optimization of business processes and organizational structures, product structure and derived systems.

· To concretize ideas and vision into realistic designs of entire companies or large part of it.

§ Collaborating across business segments to both find opportunities for and showcase ideas in the Innovation and emerging business pipeline

§ Creating business architecture models demonstrating how products, operations and systems interoperate within the organization

§ Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.

§ Maintains work plans, incident tracking, error tracking, and documentation required to effectively manage deliverables and expectations consistent with business requirements.

§ Ensure solutions developed across organization are aligned to enterprise architecture standards and principles as well as Group Technology blue print, leverage common solutions and services, and meet financial targets (cost and benefits).

§ Review project documentation as requested to ensure it meets standard, is horizontally integrated, and fulfills the process strategy of organization.

§ Provides overall direction, guidance and definition of business architecture to effectively support business strategy. Apply and utilize business modelling methods to ensure results-oriented deliverables in a way that can be recreated and used as a corporate knowledge resource available to project level initiatives as an executive decision making.

§ Acts as a subject matter expert in the development of business architecture framework development, tool suite selection and design and methodology development.

§ Leads Senior Management through the development of a business architecture plan for the line of business. Evaluate and present information that will facilitate effective and timely decision-making through written and oral communication materials that effectively summarize findings with recommendations.

§ Partners with IT Operation teams in developing an IT framework that aligns with the business plan.

§ Functions as a liaison to Business and IT partners in order to gain a broad understanding of industry trends and innovations, and their impact on technology.

§ Leads the effort to work with business leaders to identify business capability needs and prioritization.

§ Leads the effort to identify and document capability and initiative needs and strategic prioritization into business architecture deliverables (roadmaps etc).

§ Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.

· Minimum B.Sc. Electrical/Electronic/Telecommunications/Computer Engineering

· MBA or MSc will be an added advantage

Experience

· The minimum working experience is 5 years as an architect at senior level as BA, and a minimal of 3 years of working experience as designer or advisor in large and complex projects reporting to board and management.

· Minimum 5 years’ Experience in GSM and Telecommunications with three (3) years of supervisory duties

· Minimum 3 years Information Technology Operations, Architecture and Large-Scale Technology Solutions Build experience

· Experience working in a medium to large ICT / Telecommunications organisation

· Experience of business modelling techniques and identification of continuous improvements within business operations.

· Experience of identification of cross-project dependencies and tracking delivery alignment.

· Experience of communicating and presenting business proposals and solutions to all levels internally and externally and influencing decisions.

· A track record in the design of complex business solutions and capabilities that are aligned to the overall business needs.

Knowledge & Skills :

§ Creativity, Strategic thinking, Analytical thinking, Entrepreneurship, Collaborate, Conceptual skills

§ Business acumen, Quality assurance

§ Global knowledge of enterprise architecture, information architecture and technical architecture.

§ Process control, products and services, risk management, automated information systems, project oriented work and participate in major project, modeling techniques and tooling.

Certifications are advantageous: TOGAF9, ITIL, COBIT 5, PMP, Six Sigma, or any other relevant certification in area

· Hardware-Servers/Storage/Tape library

· Software- Operating Systems(internal communications & productivity solutions).

· UNIX/LINUX Operating Systems

· Windows Operating Systems

· Systems architecture (Hardware and Operating Systems)

· Systems Schématise, diagrams and technical manuals

· IP network architecture (TCP/IP & ISO/OSI models)

· Fiber Channel networking & SAN technologies

· Virtualization and Consolidation technologies

· Monitoring tools & methodologies

· Logical and Physical security

· Database & IT Application systems distributed/layered architecture

· Commissioning including equipment acceptance test procedures (ATP)

· IT best practices : ITIL (Incident, Change, Configuration, Problem management…)

· Disaster Recovery

· Linux Scripting, server’s health check, Servers and applications monitoring.

· Designs system architecture for new applications

· Develops, implements, maintains and updates best practices for systems operations and maintenance

· Develops, implements, maintains and updates best practices for storage area network operations and maintenance

· Provides hardware, operating systems and connectivity support in keeping with defined best practices

· Operates and maintains the Systems (UNIX / WINDOWS servers) architecture

· Operates and maintains the Storage Area Network (SAN) architecture

· Manages Service Level Agreements contracted with main suppliers/vendors (Microsoft, Sun, HP, McAfee, etc.)

· Provides technical support to analysts responsible for layered software products on the systems platform

· Tests and maintains disaster recovery and business continuity plans

· Prepares technical reports on the operation of systems

· Develops and maintains processes to automate tasks and reports of business systems

· Configures and tests systems to conform to layered products requirements

· Plans systems performance & capacity upgrade

· Participates in resolving issues that affect both network communications and systems platforms (reliability, security, performance…)

· Documents, implements and updates policies, procedures and contingency plans

· Identifies and addresses security risks to data, software and hardware

· Maintain availability of the servers and services, applications as per group

· BSc degree in Information Technology or related field

· ITIL Certification is added advantage

Experience

· Minimum of 3 years’ experience administering UNIX/LINUX Systems in a large networked environment

· Experience working in a medium organization

· Experience in preparing Linux Scripts

· SUN Oracle Certified System Administrator for Solaris Operating Environment (SCSA) an advantage (for Unix Systems Administrator)

Knowledge :

· Knowledge and experience in developing reports and dashboards in Power BI, PowerPivot, or Tableau (Preferred)

· Proficiency in using MS Office product especially Excel, PowerPoint and Word

· Knowledge of Mobile Technologies (GSM, ISP, Data, Mobile Money, etc)

Skills & Competencies:

· Analytical Thinker

· Problem Solver

· Operational Value Creator

· Culture and Change Champion

· Supportive People Manager

· Relationship Manager

· Hardware :Servers/Storage/Tape library–Software: Operating Systems, internal communications & productivity solutions).

· Data Center operations

· UNIX/LINUX Operating Systems

· Windows Operating Systems

· Systems architecture (Hardware and Operating Systems)

· Systems Schematics, diagrams and technical manuals

· IP network architecture (TCP/IP & ISO/OSI models)

· Fiber Channel networking & SAN technologies

· Virtualization and Consolidation technologies

· Monitoring tools & methodologies

· Logical and Physical security

· Database & IT Application systems distributed/layered architecture

· Commissioning including equipment acceptance test procedures (ATP)

· IT best practices : ITIL (Incident, Change, Configuration, Problem management…)

· Disaster Recovery

· Windows PowerShell scripting, servers health check, Servers and applications monitoring.

· Designs system architecture for new applications

· Develops, implements, maintains and updates best practices for systems operations and maintenance

· Develops, implements, maintains and updates best practices for storage area network operations and maintenance

· Provides hardware, operating systems and connectivity support in keeping with defined best practices

· Operates and maintains the Systems (WINDOWS servers – Office 365, FIM, AD, MTN.com Exchange) architecture

· Operates and maintains the Storage Area Network (SAN) architecture

· Manages Service Level Agreements contracted with main suppliers/vendors (Microsoft, Sun, HP, McAfee, etc.)

· Provides technical support to analysts responsible for layered software products on the systems platform

· Tests and maintains disaster recovery and business continuity plans

· Prepares technical reports on the operation of systems

· Develops and maintains processes to automate tasks and reports of business systems

· Configures and tests systems to conform to layered products requirements

· Plans systems performance & capacity upgrade

· Participates in resolving issues that affect both network communications and systems platforms (reliability, security, performance…)

· Documents, implements and updates policies, procedures and contingency plans

· Identifies and addresses security risks to data, software and hardware

· Maintain availability of the servers and services, applications as per group KPIs

· First degree in computer science, computer engineering or relevant field or related field

· Minimum of secondary education and technical certification in Windows systems is required or equivalent experience is a must.

Experience:

· Fluent in English is an added advantage

· Minimum of four years of experience administration windows systems in a large network environment

· Experience working in a medium organization

· Experience in preparation of scripts with windows PowerShell

Knowledge :

· Knowledge and experience in developing reports and dashboards in Power BI, PowerPivot, or Tableau (Preferred)

· Proficiency in using MS Office product especially Excel, PowerPoint and Word

· Knowledge of Mobile Technologies (GSM, ISP, Data, Mobile Money, etc)

Skills & Competencies:

· Analytical Thinker

· Problem Solver

· Operational Value Creator

· Culture and Change Champion

· Supportive People Manager

· Relationship Manager

· matches Network quality KPI as per group guidelines

· Conducts survey for new sites

· Drive tests and parameters optimization

Maintain Good Network Quality :

· Day to day monitoring of major KPIs at BSC/RNC/MME and cell level –

· Performance Monitoring and Tuning of 2G/3G/4G network.

· Drive tests to be done regularly.

· Analyse drive test logs to identify problems. Identify and correct sector swaps, feeder mixes, antenna tilt, and azimuth within a site.

· identify and correct missing Neighbor, resolve interfered areas, and improve CSSR, DCR, speech call quality, BSS parameter tuning and optimization.

Radio Dimensioning

· Prepare annual radio dimensioning Plan including sites to be upgrade and suggestion for new sites to be deployed.

Site Surveys :

· Confirm there is no obstruction towards antenna azimuth.

· Ensure there is enough space to house the radio equipment.

· Technical sites surveys should be conducted for all new sites and survey reports outcomes kept on shared file.

Customer Complaint Management :

· Manage customer complaints that come through to the radio planning team.

Reporting & Database :

· Weekly and monthly reports to be submitted including network quality KPI and traffic growth

· Ensure RF parameters database is updated regularly

Bachelor degree in Electrical / Telecom Engineering

Experience:

· 5 years experience working in 2G/3G/4G Radio Planning Optimization

Knowledge :

· Experience using MML command and CNA database.

· Experience with MAPINFO and ASSET

· Performance analysis using Business Object RNO Tool (MRR, NCS, and FAS)

· Experience with Ericsson’s TEMS investigation / Equivalent drive test tool

· Experience with statistic and Traffic Measurement tools (FACTS, BO, MAPS or equivalent)

Skills & Competencies:

· Analytical Thinker

· Problem Solver

· Operational Value Creator

· Culture and Change Champion

· Supportive People Manager

· Relationship Manager