BRAC is a global leader in developing and implementing cost-effective, evidence-based programs to empower the most marginalized in extremely poor, conflict-affected, and post-conflict states. Founded in Bangladesh in 1972, BRAC now works in more than 20 countries in Asia and Africa and takes a holistic approach to alleviating poverty, running programs in education, healthcare, microfinance, women and girls’ empowerment, agriculture, food security, and human and legal rights. Together, the initiative will result in systemic change that creates a positive and measurable impact for 1.2 million adolescent girls and young women, 1.9 million households, and 9.5 million people in 7 countries in Africa by 2027.

Purpose

The IT Officer will be responsible for managing and maintaining the organisation’s IT infrastructure, providing technical support to staff and ensuring the security and integrity of our systems and data. This person is responsible for troubleshooting issues with all organization hardware, cloud and application systems within the different offices by promptly responding to user call requests, JIRA system requests and service requests. This role requires a strong technical background and excellent problem solving skills and the ability to work independently.

Key Responsibilities:

• B-insight software upgrades and give support to all users.
• Install hardware and software following user requirements.
• Troubleshooting and computer maintenance to ensure optimal performance.
• Install, operate and maintain network services, routers, concentrators, hubs, switches, and other network devices following technical plans.
• Resolve network communication probs in the office.
• Install or repair windows computers with standardized applications and networking software, diagnosing and solving problems that develop during operations.
• Respond to user questions and explain the operation of network applications and equipment.
• Support the IT manager in offering remote support to users using the appropriate software.
• Troubleshoot any network related hiccups and act as the main point of contact person between the organization and the internet service providers.
• Provide first line support technical support and problem resolution for hosted applications, computers, printers, copiers and wireless/network issues.
• Ensure all routers are top-up and maintained.

Technical support

• Maintain and support the organization’s mobile devices (tablets)
• Offer technical support to the operations department on all IT related needs e.g. laptops, CCTV cameras, printers, desktop, projectors, monitors etc.
• Provide staff capacity building on IT related areas.

Inventory

• Ensure all office IT equipment is appropriately tagged
• Ensure all IT equipment is accurately updated in the inventory management system for cost control and operational efficiency.
• Ensure Program- Asset maintenance and control
• Any other task assigned by the supervisor.

Academic Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology or related field.
• 3-5 years’ experience in IT support, system administration or a similar role.
• Proficiency in operating systems, networking and software applications is an added advantage

Required Skills, Competencies & Knowledge:

Competencies:

• Self-motivated and proactive
• Ability to work under pressure and meet deadlines
• Team building attitude
• Ability to work in a dynamic environment
• Ability to demonstrate gender and cultural awareness

Employment type: Regular/Fixed-Term

Salary: Negotiable

About BRAC International:

BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realize their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org.com)

Our Core Values:

Integrity: We approach our work with honesty and integrity.

Innovation: We innovate and iterate to improve our impact.

Inclusiveness: We foster inclusion to reach those who need it most Effectiveness: We strive for effectiveness to better serve people in poverty

If you feel you are the right match for the above-mentioned position, please follow the application process to grab your dream opportunity!

External candidates are recommended to email their Resume with a cover letter and any supporting documents to bimcf.liberia@brac.net

Internal candidates are recommended to apply with their latest Resume including all job assignments in detail and a cover letter mentioning core competence and career aspiration with BRAC PIN and email to bimcf.liberia@brac.net copying their immediate line manager. Please mention the name of the position in the subject bar.

Application deadline: 12thJune, 2025

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.

“BRAC International is an equal opportunities employer”

Nationals are encouraged to apply!