POSITION : IT Service Operation Center (SOC) Technician
REPORTING TO : Network Manager
DEPARTMENT : Digital & ITN Integration

PURPOSE OF THE JOB
IT SOC (Service Operation Center) Technician is responsible for monitoring and maintaining IT Networks Systems, Business Support Systems (BSS) applications, including Orange Money services, to ensure optimal performance and availability.

KEY ACCOUNTABILITIES

More specifically the role will include:
• Monitor and support BSS IT applications, including OM services, ensuring high availability and performance.
• Monitor IT network performance and troubleshoot issues in real-time.
• Respond to incidents and service requests related to application functionality.
• Troubleshoot and resolve application issues, coordinating with development and support teams as needed.
• Maintain documentation of application configurations, incidents, and resolutions.
• Collaborate with cross-functional teams to implement service improvements and updates.
• Conduct regular system checks and performance assessments.
• Track key performance indicators (KPIs) to measure the monitoring of his tasks. And generate reports accordingly.
• Write and update all deliverables related to his activities
• Participate in various technical meetings and reviews.
• Stay updated on industry trends and incorporate best practices into the Service Operations Center procedures
• Control and evaluate the quality as well as the respect of the objectives of its collaborators, ensure the development of the skills of the collaborators

MINIMUM REQUIREMENTS
Education:
• Associate degree in Information Technology or a related field; Bachelor’s Degree preferred. Shift work may be required, including nights and weekends

Experience:
• Experience in networks, application support, and service operations.
• Familiarity with BSS applications and mobile payment services.

Job Specific Competencies
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Fast-paced, team-oriented environment focused on service delivery.
• Demonstration of the highest level of integrity, trust and information confidentiality
• High ability to work under pressure and within set deadlines

To apply:
Please submit via email your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com
Due to the urgency of the role, interviews will be done on a rolling basis.
Deadline for receipt of applications: March 10, 2025 at 5:30 p.m.

Please note the following:

• Only short-listed candidates will be contacted
• Female applicants are highly encouraged to apply.