LEARNING & REPORTING COORDINATOR

Position Description

Location Monrovia, Liberia (with occasional travel)

Position Status Full-time and Regular

Salary Level Based on experience and qualifications

Current Team Member This is an existing position

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Department Summary

The Learning & Reporting Coordinator sits within the Program Performance and Quality (PaQ) team, which forms a critical component of the broader agency strategy and learning initiative that seeks to drive greater evidence-based decision-making for greater program impact and accountability. The PaQ team works directly with agency leadership – in country and at headquarters – to strengthen all activities by positioning it as a strategic functional area that is a critical mechanism for learning and is a part of good business practice for the agency. The team represents Mercy Corps externally to ensure our experience helps shape the relief and development field and to ensure that Mercy Corps keeps abreast of developments in donor and peer agency approaches.

General Position Summary

The Learning & Reporting Coordinator is responsible for documenting and communicating results and learning about Mercy Corps’ programs to a range of stakeholders including donors, government agencies, internal staff and participants. The Learning & Reporting Coordinator works closely with our partners, to raise awareness about our work and engage audiences with stories and information of interest. In addition, the Learning & Reporting Coordinator will write and coordinate critical proposal development processes.

This position sits within an expanding department and has room for growth into areas including grants management, new business development and portfolio expansion.

Essential Job Responsibilities

GRANTS MANAGEMENT

• Responsible for coordinating key proposal development processes, including engaging in-country and HQ technical leads, writers, and budgeting processes
• Ensures all proposals include clear logic models leading to the programs’ outcomes and objectives • Collaborates with Finance Department to ensure MEL and CARM are appropriately budgeted

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LEARNING

• Responsible for developing and tracking learning plans for each program, which guide key questions and learning activities through the life of the program and contribute to countrywide and global learning;
• Leads quarterly learning and reflection meetings by facilitating logistical arrangements, agenda setting (in collaboration with MEL and CARM leads), documentation and reporting; ● Collaborate with MEL and CARM leads to document lessons learned for programs and MC Liberia; ● Support the MEL Manager and Director of Programs to build a culture of adaptive management, evidence and learning by capturing and documenting lessons learned and sharing them with program teams and leadership;
• Plan, coordinate and implement Final Internal Performance Review (FIPR) sessions during closeout of all programs;
• Lead in the aggregation of MEL related information including data, lessons learned, documentation in the final program file in accordance with the 90-day closeout checklist;
• Facilitate the sharing of lessons learned outside of Liberia, to our Mercy Corps colleagues across the globe and other key partners.

REPORTING & COMMUNICATIONS

• Lead program teams in report coordination, planning and drafting;
• Copy edit and provide feedback on all reports prior to submission to country leadership, headquarters and donors;
• Draft captivating success stories about our work;
• Ensure proper documentation and filing of reports and other documents in digital filing system; ● Ensure regular MC Liberia updates on social media platforms, Workplace, and The Globe; ● Develop communications guidelines based off MC global guidance, and build the capacity of the team to follow them;
• Train communications champions within each program to implement the communications guidelines; ● Manage photography (or contracted vendors) at MC Liberia events;
• Manage publications and promotional materials produced by MC Liberia.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

Communications Intern

Accountability

Reports Directly to: PaQ Manager

Works Directly with: Country Director, Director of Programs, Team Leader/Program Managers/Program Coordinators, all Department Heads and PaQ staff

Knowledge and Experience

• Bachelor’s degree in any social science, advanced degree preferred;
• At least four years’ experience working in similar role
• Exceptional written, verbal and interpersonal communication skills in English;
• Experience in communications, journalism, reporting and/or knowledge management;
• Experience developing captivating content;
• Experience writing proposals and managing grant funding;
• A strong network within Liberia including government, NGO, private sector and other contacts;
• Ability to uphold a strict level of confidentiality;
• Proficient in Microsoft Office Suites, experience with design software (Adobe, Canva, etc) preferred;
• Exceptional time management, planning and organizational skills;
• Ability to work independently, dynamically and effectively under pressure;
• Ability to coordinate and collaborate across departments with a variety of stakeholders;
• Must be analytical, detail-oriented, conscientious and flexible;
• Self-starter and persistent.

Success Factors

The Learning & Reporting Coordinator must have exceptional written and analytical skills. They can read a document and quickly capture key ideas and provide critical and constructive feedback. They need to be a fast learner, who thinks quickly on their feet, but also doesn’t succumb to pressure. They are dynamic and can work simultaneously on multiple tasks with a willingness and ability to work effectively with a wide variety of people. They can work as part of a team and coordinate with all stakeholders. When there is a gap, they step in to fill it, working proactively to ensure work gets done, no matter who is responsible.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

How to apply: Click the apply button below.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.