MISSION/CORE PURPOSE:
Responsible for ensuring that there is alignment between the Commercial (Consumer, EBU, MFS and S&D) business units and Finance to ensure that specific expectations of the lines of business and their employees are appropriately managed.

CORE RESPONSIBILITIES:
Strategy Implementation
• Lead creation of sub-divisional strategy in line with overarching divisional goals
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
Staff Leadership and Management
• Source, induct, and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implementable performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manages resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership of team and develop skills of own team
• Promote an ‘MTN centric’ and a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance
Adhoc and Operational Meetings
• Set up / participate in adhoc and operational meetings
Report at process and functional level
Escalations
• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution

Opco Operational
• Set up and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
Manage budgets
• Sign-off / make decisions regarding operational changes

Performance
• Review performance of commercial units against agreed KPIs and their compliance with SLAs and reverse SLAs
• Create and monitor plan for continuous improvement

Reporting
• Review reports on a monthly basis from the Commercial units relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization
• Review reports on specific projects as per the defined timelines
Budgets
• Assist the HODs of commercial divisions to manage departmental budgets in line with business objectives
• Provide financial service support in project initiative in line with business objectives

QUALIFICATION AND EXPERIENCE:

Educational Standards
• Minimum of 4 years’ tertiary qualification Mathematics, Statistics & Economics or equivalent Business discipline or related subject
• MBA or Masters’ degree is an added advantage

Experience Standards
• 3 years of working experience with at least 2 of which should be in the Trade Marketing operations/agencies related environment
• Track-record in evaluating customer base through system management
• Worked across diverse cultures and geographies advantageous.
• Fluent in English preferable
• Knowledge of risk and regulatory laws of the Mobile Financial Services industry

CORE COMPETENCIES:
Knowledge :
• Advanced Excel data manipulation and analysis skills
• Microsoft PowerPoint
• Strong computer literacy is essential, particularly across all Microsoft Office package
• Strong Maths and English competency
• Ability to establish partnerships and to manage animation teams
• Good understanding of sales/financial standards and principles
• Ability to resolve basic financial and accounting problems
• Very good knowledge and presentation skills using MS Excel, MS PowerPoint and other relevant software (for the purpose of producing reports to Senior Management and Partners)
Important competencies required for the position:
Must be a Role Model of ethical practices by living the MTN Values of: Leadership; Innovation; Relationship; Integrity; Can Do & adopt the MTN Vital Behaviours of: Complete Candour; Complete Accountability; Active Collaboration; Get-It-Done; for others to follow
Skills /Other Competencies :
• Proven commercial ability and Results driven
• Learning and self-development
• Business analysis with excellent communication and presentation skills
• Appetite for innovation and continuous improvement
• Proven ability to think outside of the norm and present new ways of getting things done (innovation) and Proven track record of being a team player
• Project management skills; Negotiation and influencing skills

Behavioral Qualities:
• Analytical Thinker and Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager and Relationship Manager
• Results Achiever and Operationally Astute
• Passion for e/m-commerce and mobile business