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MANAGER, ENTERPRISE BUSINESS UNIT

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full Time
  • Posted:
    1 year ago
  • Category:
    Enterprise Business Unit
  • Deadline:
    November 15, 2022

MISSION/CORE PURPOSE
Responsible for leading the Enterprise Business Unit (EBU) team by providing assistance to the Senior Manager-EBU by ensuring smooth operations of day to day activities of the department to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to Lonestar Cell MTN. Developing and delivering operational quality improvement that results in building customer relationships and driving superior service levels.

CORE RESPONSIBILITIES
Strategy Implementation
• Strong leadership skills with an ability to motivate direct reports
• Setting objectives for the collections team that align with the department through it strategic goals and objectives
• Provide support to Senior Manager, Enterprise Business Unit.
• Work with EBU support team and Finance department to confirm monthly revenue collection and reconciliation of netting customers to prepare internal and OpCo revenue report.
• Provide support to SM: Enterprise Business Unit to train and build capacity and ensure customer service is at the heart of our business
• Accompany sales team to meeting for presentations when required to ensure closure of major deals
• Support Marketing department on EBU products and services execution and rollout
• Work with key stakeholders (Information Technology and Network) to ensure prompt response to customers needs and network stability.
• Marketing review and signing of quotations/bids to increase EBU footprint by adding additional channels/partnership
• Directly accountable for operationalizing the strategic MTN collections and credit management related objectives and will drive performance and execution.

Operational Planning
• Proven ability to plan strategically and set clear operational priorities
• Solid track record of improving processes, solving complex problems and monitoring process for accuracy and effectiveness
• Develop implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companies’ guidelines.
• Monitor PPP execution and updates as and when required.

Operations and Service Enhancement
• This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the team.
• Build a clear collections operating rhythm designed to deliver results while developing capabilities tied to process management and operating excellence
• Build operational rigor across the collections function, resulting in overall operating plan attainment – standardized work, performance metrics and operating rhythm
• Apply lean thinking to improve processes and identify opportunities for digitization (leveraging existing capabilities, Self-Service, robotic process automation, etc.)
• Establish consistent collections processes across multiple systems
• Ability to lead, direct, train and manage team
• Create a center of excellence to ensure collections processes are accretive to positive cash flow
• Monitor PPP execution and updates as and when required.

Credit Management and Risk Assessment
• Drive adherence to Policies, Processes and Procedures
• Set targets and KPI’s for collections and drive the achieve these targets.
• Liaise with stakeholders regarding data and required information on key accounts
• Follow up on legal procedures and monitor the progress of handed over accounts
• Monitor ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained
• Do forecasts on a weekly / biweekly and monthly basis
• Manage the Credit Controllers and ensure collection targets are met
• Manage all billing and accounting related issues and activities that interface with collection
• Manage collections cycle
• Negotiating extension with client or write-off debt to minimize the company’s potential loss of income
• Communicate with clients to build and maintain strong working relationship and reduce the number of clients who stop working with the company.
• Oversee the processing of bad debt journals, refund and assist Credit Controllers with the accounts that are on hold
• Manage claim process
• Review credit limits for customers based on risk assessment
• Review Credit checks on all new and existing customer and re-assess these customers to minimize risk
• Ensure agreed SLA’s are achieved and levels of service continuously improved especially for customer queries
• Implement controls to reduce the risk of fraud and error
• Manage the Claims, Refund and payment arrangement

Financial Management
• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget.
• Continuously strive to identify and eliminate non-contributory expenditure.

People Leadership and Organizational Capability Building
• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for EBU by living the brand values and vital behaviors.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

QUALIFICATION AND EXPERIENCE
Education:
• Bachelor Arts of Science degree
• Post Graduate degree will be advantageous
Experience:
• Minimum of 3 years’ experience in sales, collections/credit management with 2 years’ experience in supervisory or management role
• Experience working in a medium to large organization

CORE COMPETENCIES
Knowledge:
• Data analysis
• Analytical thinking
• Business Analysis
• Project Management
• Report Writing
• Resource Management
• Business Relationship Management
• Supervisory fundamentals.

• Excel Advanced, Windows.
Important competencies required for the position:
Must be a Role Model of ethical practices by living the MTN Values of: Leadership; Innovation; Relationship; Integrity; Can Do & adopt the MTN Vital Behaviors of: Complete Candor; Complete Accountability; Active Collaboration; Get-It-Done; for others to follow

Skills /Other Competencies:
• Proven commercial ability and Results driven
• Learning and self-development
• Business analysis with excellent communication and presentation skills
• Appetite for innovation and continuous improvement
• Proven ability to think outside of the norm and present new ways of getting things done (innovation) and Proven track record of being a team player
• Project management skills; Negotiation and influencing skills

Behavioral Qualities:
• Analytical Thinker and Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager and Relationship Manager
• Results Achiever and Operationally Astute

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