Position: Manager, U-Car Rentals

Entity: U-Car Rentals

Reports to: Group Chief Operating Officer (COO)

Direct reports: Booking/call-center staff, drivers, maintenance and administrative staff

Location: Liberia

Role Purpose

The Manager of U-Car Rentals is responsible for establishing and running the operations of the rental business and for leading the launch of the U-Car ride-hailing platform. U-Car is transitioning from an informally run fleet to a professionally managed mobility business within DBT Group’s governed structure. The Manager builds the operational foundation — fleet management, maintenance, bookings, customer service, and vehicle documentation — and then operates it to a consistent commercial standard, while driving the development and market launch of the ride-hailing application that will bring external drivers onto the network.

Key Responsibilities

Operations & Fleet Management

• Manage the daily operations of the rental fleet, ensuring vehicles are available, allocated efficiently, and generating revenue.
• Implement and maintain a fleet management system, keeping an accurate register of every vehicle’s status, location, and utilisation.
• Oversee the vehicle maintenance system, ensuring scheduled servicing, inspections, and repairs keep the fleet safe and roadworthy.
• Ensure every vehicle is fully documented — registration, insurance, licensing, and inspection — with renewals tracked and current.

Bookings & Customer Service

• Establish and manage the call-in booking center, ensuring bookings are captured, confirmed, and fulfilled reliably.
• Run the customer service channel, handling enquiries, support, and complaints to a defined standard.
• Build and maintain relationships with regular, corporate, and group clients, including other DBT Group entities.

Ride-Hailing Platform

• Lead the launch of the U-Car ride-hailing platform, working with the strategy team and technology providers through development and roll-out.
• Establish driver and vehicle onboarding, including document verification, eligibility, and standards for external drivers joining the network.
• Administer the driver fee/commission model, in-app payments, and driver settlement.
• Maintain service and safety quality across both owned vehicles and external drivers operating under the U-Car name.

Administration & Finance

• Oversee revenue collection, reconciliation, and reporting, connecting into the group’s consolidated finance function.
• Manage procurement of vehicles, parts, and services within approved budgets and authority levels.
• Produce regular operational and financial reports for the Group COO.

Team & Standards

• Recruit, train, and supervise staff and drivers against documented staff and driver manuals.
• Enforce conduct, safety, and customer-service standards across the team.
• Conduct route analysis to position vehicles for demand and improve utilisation.

Qualifications & Experience

• Bachelor’s degree in business administration, operations, logistics, transport management, or a related field.
• Proven experience managing fleet, logistics, transport, car rental, or a comparable operations-intensive business.
• Experience setting up systems and processes, not only running established ones.
• Familiarity with fleet management and/or booking software; exposure to ride-hailing or platform operations is a strong advantage.
• Sound financial literacy — budgets, revenue reconciliation, and cost control.

Skills & Attributes

• Strong operational and organisational discipline, able to build order where little exists.
• Leadership and people-management ability across drivers, office, and technical staff.
• Customer-focused, with sound judgement in handling service and safety issues.
• Comfortable leading a technology-enabled launch and working with external providers.
• High integrity in handling vehicles, documentation, cash, and compliance.

Please send your application to: info@dbtgroupltd.com

Application Deadline: August 24, 2026.

DBT Group Ltd — Job Description — Manager, U-Car Rentals