Organization: Riders for Health Liberia

Position: M&E / ICT COORDINATOR

Reports to: Head of Monitoring and Evaluation Unit

Duty station: Monrovia, national staff position

Travel: Occasional to the field

Closing date: 30 October 2023 @ 5pm Liberia time.

OUR VISION AND MISSION

Our vision – a world in which health care reaches everyone, everywhere.

Our mission is to make the ‘last mile’ the most important mile in health care delivery: creating, showing andsharingthesolutions for achieving truly equitable health care.

Our aim is to ensure that:

♦ Managed transportation becomes an integral part of the plans and budgets for health initiatives ♦ African ministries of health have access to well-managed vehicle fleets, enabling themtofocusenergyandresources on achieving their health goals

♦ Rural communities in Africa have regular and reliable access to vital health care – no matter howremotethey are.

ABOUT US

Riders for Health (Riders) is a social enterprise that works with ministries of health and other agencies toimprovethehealth and lives of rural communities by managing transportation in Nigeria, Zimbabwe, the Gambia, Kenya, Zambia,Lesotho, Malawi and Liberia. The management of transport is a sorely neglected and yet one of the most vital aspectsofdevelopment especially health care delivery.

Riders has a solid base of experience and expertise managing appropriate vehicles for health care deliveryinAfricaforover 33 years.

We run more than 1,400 vehicles (a number that is growing), enabling health workers to reach more than 14million people in rural Africa and deliver vital preventive health care on a regular basis.

RIDERS IN LIBERIA

Riders and the Ministry of Health in Liberia began conversations around mid-2013 about working together. Ridershasbeen operating in Liberia since March 2015 and initiated two projects in Liberia to support the government’swork:1)anational specimen transport system for Ebola Virus Disease (EVD) testing and now for IDSR specimen includingEbolaandwill be adding HIV and TB specimen in due course and 2) fleet management for the donated fleet of four-wheeledvehicles and motorcycles as part of the Ebola response, this project ended but infrastructure to support asimilarsystemremains.

Role and responsibilities:

The M&E/ICT coordinator will be working with the Head of Monitoring & Evaluation Unit andICTstaff orcolleagues at the Liberia’s Head Office in Monrovia, Liberia. The ICT Coordinator drives theuseoftechnology in the organization, provides effective ICT systems, helps monitor and implements ICT standardsand policies, and manages the organization cloud base data system (Fulcrum, Aertrak, etc.), workwithaninternational staff, updates the website and other communication systems (social and regular) andmarketsand provide technology support and solutions to meet the needs of the organization.

The M&E/ICT Coordinator will manage the overall technology infrastructure for Riders Liberia basedintheMonrovia Office including planning, implementation and management of the software applications, including monitoring of Fulcrum, Aertrak and working with Riders international ICT Staff to monitor andupdate the website and other communication systems (social and regular) and marketing and updatingofthose sites and hardware infrastructure that supports the full operations of Riders system.

The M&E/ICT Coordinator will be involved in systems administration including general computer support;upgrades; software installations; license management; server set up and management; network andprintersupport; deployment of equipment; management of inventories; end user support.

The M&E/ICT Coordinator will be working with international Staff to monitor and update the websiteandother communication systems (social and regular) and marketing. Also leads in cyber security protectingthe organisation’s computers and information system from spyware, phishing software, virus andbugs. Managing computer use and security and to reduce the organisation from the exposure of virus.

The M&E/ICT Coordinator will provide full support to the M & E department during all forms of reportingby downloading, cleaning, synthesizing and presenting the needed data, including but not limitedtoGPStracking data, FULCRUM specimen transport related data, GPS monitoring and management, datavalidation, etc.

S/he will oversee providing user training on common business applications and use of the RidersICTsystems.

The ICT Coordinator will also be responsible for managing or contributing to various ICT projects. This mayinclude: coordinating a premises move and planning the related ICT infrastructure; assessment of applications and technology; formulating and presenting solution options to various levels of management; influencing and advising on the equipment or software selection process; overseeing implementationof Riders’ ICT systems and key project deliverables. Travel to other countries where Riders is operatingmayoccasionally be necessary to receive training.

Supported technologies include but are not limited to: wired and wireless networks, storage systems, Microsoft Active Directory, Windows OS, MS Office suites, end user workstations, laptops and various proprietary and commercial software applications and hardware.

Equipment

• Configure and deploy new and refurbished workstations, laptops and peripheral equipment that includes GPS installations on Riders motorcycles and vehicles.
• Install, troubleshoot, repair, update and maintain workstations and laptops. • Install, maintain, and troubleshoot printers/copiers as well as manage toner requests. • Setup and support audio/visual equipment for presentations and trainings on and off site. • Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
• Removal/disposal of non-functional equipment

Software

• Provide software and system troubleshooting and support.
• Install, maintain, troubleshoot, and update operating systems and user applications. • Proactively schedule software upgrades and patching.
• Assure that all software on Riders equipment is licensed and keep record of licenses.

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• Track license and support contracts to include notification of renewal timeframe to management.

Network

• Monitor network to ensure network functionality and availability to all systemusers. • Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure. Support existing/new server/s and administer access rights for all users in the office.

Security

• Maintain local and server based anti-virus software.
• Inform and train users and management in how to adhere to Riders global and local securityICTpolicies.

In case of virus infection clean out affected equipment.

Cyber security protecting the organisation’s computers and information systemfromspyware, phishingsoftware, virus and bugs.

∙ Managing computer use and security and to reduce the organisation fromthe exposureof virus.

Users

• Ensure computer is set up prior to new hire start date and any related moves. • Handle the relocation of computer equipment as a result of office or personnel changes. • Request and setup new user accounts and email accounts.
• Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords.

Systems Planning

• Participation in research and recommendation of improved infrastructure processes andtechnologies to include growth planning.
• Provide procurement assistance including, but not limited to, researching solutions, engagingwithpotential vendors, making recommendations for product purchases and evaluating bids. • Test new equipment and applications and provide thorough feedback.

Management of Vendor Services

• Work directly with vendors to schedule repairs and maintenance.
• Request and evaluate services with vendors and service providers.
• Work with ISP and other outside vendors to ensure dependable operations.
• Work with vendors and vendor supplied systems to track service requests through to completion.
• Work with the Procurement Department in purchasing of all ICT and ICT related equipment Training
• Train new and current employees on computer software and ICT systems.
• Create material and presentations for trainings and reports.
• Assess user capacity and suggest trainings and areas in need of improvement.

Routine Administrative Tasks

• Create and maintain inventory, which may include hardware, software, and various items suchaslaser printer cartridges and peripheral equipment.
• Maintaining documentation of processes, procedures, and troubleshooting guides. • Monitor and report ICT expenses.
• Assist with preparation of operating budgets based on estimated and actual expenditures for ICTsystems and support needs.

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• Keep ICT equipment, storage area and work area clean and organized.

1. Competencies

General professional competencies:

• Minimum 3 years of relevant experience within the ICT technical field
• Effective written and oral communication with ability to produce reports and present solutions
• Documented results related to the position’s responsibilities Fluency in English

Context/Specific skills, knowledge and experience:

• Bachelor’s degree or higher DIPLOMA in information communications technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates• Professional knowledge of network technologies and Windows clients • Experience in handling servers and related access management control and cloud base datasecurity management
• Ability to work independently to troubleshoot, perform root cause analysis, identify andisolatetechnical issues
• Willing to take ownership of issue analysis and resolution efforts and commit to ‘doing what it takes’ to resolve technical issues regardless of the effort or timeframe required. • Ability to work and cooperate well with people
• Working in a structured manner Service minded

Behavioural competencies:

• Planning and delivering results
• Analysing
• Communicating with impact and respect

Please submit your CV, cover letter and copies of your relevant credentials either by email or hardcopyto:

Address: Riders for Health Liberia

D89 Congo Town Back Road

Monrovia, Liberia

Adjacent the Chinese Embassy

Email: panderson@ridersintl.org

CC: egray@ridersintl.org

Please use the Job Title as the email subject