Medical Front Office Receptionist

Position Summary

The Medical Front Officer Receptionist serves as the primary point of contact for patients, families, and visitors at the medical center. This role is responsible for managing front desk operations, coordinating patient registration, scheduling appointments, maintaining accurate medical records, and delivering exceptional customer service to ensure a positive patient experience.

Sanctuary-Care is seeking an energetic, dependable, and customer-focused professional who thrives in a fast-paced clinical environment and enjoys working collaboratively within a team. We value individuals who are passionate about patient care and committed to upholding a welcoming and professional atmosphere where both patients and staff are treated with dignity and respect.

Key Responsibilities

The Medical Front Office Receptionist plays a critical role in supporting daily medical operations and ensuring efficient patient flow. Responsibilities include, but are not limited to:

Patient Registration & Intake

• Greet patients and visitors in a courteous and professional manner
• Obtain and accurately enter personal, demographic, and insurance information into the EMR system
• Verify and correct eligibility and collect required documentation
• Ensure all necessary consent and registration forms are completed and signed

Appointment & Patient Flow Management

• Schedule, confirm, reschedule, and manage patient appointments (including online bookings via the medical System)
• Inform patients and families of estimated wait times
• Monitor and coordinate patient flow, including room placement when required
• Immediately notify clinical staff of urgent or emergency medical concerns

Customer Service & Communication

• Answer and direct telephone calls using professional customer service standards
• Address patient inquiries regarding medical services and educate patients about available programs or follow-up care
• Escalate patient complaints or concerns to the Nursing Director when necessary
• Maintain strict confidentiality of patient information in compliance with medical policies

Administrative & Facility Support

• Ensure front desk supplies are adequately stocked
• Monitor proper functioning of office equipment and report issues promptly
• Maintain cleanliness and organization of the reception area, waiting room, and restrooms to reflect a positive image of Sanctuary-Care
• Support administrative tasks as assigned

Safety & Compliance

• Promptly report any patient or employee safety concerns to the Nursing Director
• Follow medical policies and procedures to ensure regulatory compliance

How You Will Make an Impact

In this role, you will contribute to creating a welcoming and professional environment that enhances patient satisfaction and operational efficiency. By providing exceptional service and maintaining smooth front office operations, you will help ensure that patients receive timely, respectful, and coordinated care.

Qualifications

Education

• High school diploma or equivalent required
• Basic computer skills (Microsoft Office, clinic management systems)
• Strong communication and interpersonal skills

Experience

• Previous experience in a medical office, hospital, or clinic setting preferred
• Experience using Electronic Medical Records (EMR) systems is an advantage

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Basic proficiency in Microsoft Office and computer systems
• Ability to work independently and collaboratively within a team

Kindly submit cover letter and resume to:hiring@sanctuary-care.org

Application deadline: March 12, 2026