POSITION : NSS Technician
REPORTING TO : NOC Manager
DEPARTMENT : Technology

PURPOSE OF THE JOB

• Overall Monitoring of all Network alarms RAN, Core, ISP/IP, IN, and Environs.
• Trouble Ticket management, Create, Dispatch, Follow Up, and Closure of TTs. Including SMS notifications.
• Ability to provide firsthand information about Network health 24×7.
• Maintaining customer/clients/Vendors/Suppliers/Sites/ database.
• Periodic testing of network Services and report generation.
• Incident Management and coordination in a 24×7 environment.
• Technical assistance and support in identifying and handling the technical issues in the network.

KEY ACCOUNTABILITIES

Technical activities:

• Alarm Monitoring, and troubleshooting of all network nodes.
• Creation of Trouble Tickets and dispatch to respective owners, namely Power, BSS, ISP, IN, and NSS.
• Follow up with respective teams and timely Escalation to the respective managers as per the SLA.
• Closure of trouble ticket with proper RCA.
• Coordination of all Planned Activities and ensuring systems are restored to normal after every Planned Activity.
• Services testing and confirmation of compliance.
• Coordination with external Clients/Suppliers/Vendors/ B2B customers for timely escalation and resolution of incidents in the Network.

Administrative and organization activities:

• Generate and circulate daily reports.
• Generate Qos/KPI report and circulate
• Keep site databases such as site contacts, configuration, and environs, up to date.
• Maintenance of Log register of site access.

MINIMUM REQUIREMENTS

Education:
Relevant university degree: Faculty of Electronics, Telecommunications, and Information Technology

Experience:

• Excellent understanding of various kinds of Cabling and wiring
• Excellent analytical and troubleshooting skills on ADC DSX
• Quick in responding to the incident and timely escalation.
• Good understanding of telecommunications network elements and topology.
• Wireless technology, IP Networking, and computers for reporting.

JOB SPECIFIC COMPETENCIES

• Advanced knowledge and use of Microsoft suite programs (Word, Excel, PowerPoint)
• Time management and organizational skills
• Excellent communication skills (interpersonal, oral, and written)
• Fluency in written and spoken English
• Ability to work in shifts.

To apply:
Please submit via email your letter of application along with your recent curriculum vitae as well as copies of your academic credentials to hr.olr@orange.com

Deadline for receipt of applications: 19th May 2023 at 5:30 p.m.