JOB DESCRIPTION

Job Title: Operations Manager

Department: Operations

Reports To: Country Manager, Liberia

Location: Monrovia, Liberia

___________________________________________________________________________ Introduction:

DKT International is a global social enterprise providing affordable and accessible sexual and reproductive health products and services.

DKT markets a wide range of sexual health products to meet every lifestyle. Our contraceptive and reproductive health products are the lifeblood of DKT programs, offering modern choices that empower consumers. DKT Liberia is the largest private provider of contraceptives in Liberia, with market-leading brands such as Kiss Condoms & Lubricant, Fiesta Condoms & Lubricant, and Lydia’s range of Female Contraceptives. DKT Liberia imports and distributes family planning and abortion care products to pharmacies and healthcare providers nationwide.

DKT Liberia is an international NGO, and products and brands of DKT are quality assured and registered under the regulation of the Liberia Medicine and Health Products Regulatory Authority (LMHRA).

DKT’s work in Liberia includes sales and distribution of healthcare products, behavioral change communication, capacity building for healthcare providers, and community engagement.

___________________________________________________________________________ Job Summary:

The Operations Manager will provide oversight for the operational function of DKT, providing guidance and supervision to the Procurement/Logistics Officer, Human Resource Officer, and Administrative Assistant Officer. The role demands high-level managerial expertise and effective coordination to ensure the uninterrupted operations within DKT Liberia. ___________________________________________________________________________

Key Responsibilities:

1. Supervising Employees:

Overseeing and guiding a team of operations personnel to ensure they meet the organization’s goals and standards.

Workflow Optimization: Identifying and implementing improvements to streamline operations and enhance workflow.

Performance Monitoring: Regularly assessing the performance of operations teams and making necessary adjustments for improvements, this includes evaluating employee performance by tracking key performance indicators (KPIs).

Strategic Planning: Supporting the management team with developing and executing long-term strategies to achieve the organization’s objectives.

Compliance and Standards: Ensuring adherence to company policies and regulations.

Team Collaboration: Working closely with other departments to align operations with overall business goals and objectives.

Operational Budget Development

• In collaboration with the operations team, develop the Annual Operations Budget

Required Qualifications and Skills:

• Education:
• Master’s degree in Accounting, Management, Finance, or a related field.
• Experience:
  • A minimum of 10 years and above with relevant experience in Management, Accounting, or Public |Administration, preferably within the Corporate sector or a related industry.
• Skills:
  • Strong knowledge of Human Resources, Procurement, and Administration
  • Excellent analytical skills and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong communication skills, both written and verbal.
  • Ability to work collaboratively in a team-oriented environment.

• Personal Attributes:
  • High level of integrity and professionalism.
  • Proactive approach to problem-solving and conflict resolution.
  • Strong organizational and time-management abilities.

Working Conditions:

• This is a full-time position based in Monrovia, Liberia.
• Working hours – 40 work hours (up to 8 hours a day) per week with flexible schedules
• The role may require occasional travel within the country
• Flexible working hours may be required depending on deadlines and operational needs.

Application Process:

Interested candidates should submit their resumes and a cover letter to the following address: hrliberia@dktawa.org and cc financelb@dktawa.org on or before 23^rd January 2026. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews.

Note: The Terms of Reference (TOR) is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties and responsibilities. The employee may be required to perform other related duties as assigned by the Country Manager