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Partner Manager MS ZTE

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full Time
  • Posted:
    5 months ago
  • Category:
    Project Management
  • Deadline:
    December 7, 2023

POSITION : Partner Manager MS ZTE

FUNCTION : TECHNOLOGY

FUNCTION SEGMENT: ITN Operations

Role Summary/Purpose

  • Ensure compliance with contractual clauses and guaranteed service levels on Outsourcing contracts with ZTE
  • Implement the processes and procedures inherent in outsourcing contracts with ZTE
  • Identify and escalate problems and risks.
  • Provide expertise and support in Network Operations and Projects involving ZTE
  • Propose QoS improvement plans and secure OLIB’s financial interests in the execution of Managed Services (MS) with ZTE, and L3 support.

Main ACTIVITIES

Technical activities:

  • Implement the processes and procedures inherent in the outsourcing contracts, L3 support contracts;
  • Ensure the execution of the MS (Managed Service) contract by MS Provider (ZTE);
  • Negotiate any required contractual changes between OLIB and the MS Provider (ZTE);
  • Ensure that all services are delivered in accordance with the objectives agreed;
  • Ensure with the SMC & NOC and the Business Departments that the availability of the services provided corresponds to the objectives set in the SLAs;
  • Monitor compliance with the WLAs relating to problem resolution;
  • Participate with the SMC & NOC in the diagnosis and resolution of incidents and problems related to the availability of services;
  • Monitor and validate MSP (ZTE) performance reports (KPI’s and contract PI);
  • Calculate penalties and ensure penalties are applied for non-compliance with contractual commitments by the MSP and third parties
  • Provide expertise and support in Network Operations and Projects involving ZTE (planned work activities, network rollout, software upgrades and parameter changes, troubleshooting, debugs, etc. are performed accordingly)
  • Ensure the transfer of competence from the MSP to OLIB staff
  • Reporting of KPI to the group including NUR-T, NUR-B

Administrative and organization activities:

  • Follow budget commitments and maintenance contracts with the vendor/supplier
  • Ensure the forecasting and budget management of the outsourcing contract
  • Evaluate the financial impact of contract modification requests
  • Ensures the consistency of invoices issued by the MSP (ZTE)
  • Direct manager of his team, including, but not limited to, onboarding, training, discipline actions, terminations, appraisals, performance management, etc.
  • Communicates and coordinates regularly with his line Manager on the performance of short and long-term goals
  • Keep his line Manager informed of important developments that may affect the one-time completion of workflows and conform workflows to changes as needed
  • Elaborate and ensure the regular diffusion of KPIs and Dashboard
  • Knowledge sharing in order to increase the technical skills of other teams involved in deployment and operations activities.
  • Draft procedures on the main activities of his domain.

SKILLS/QUALIFICATIONS / REQUIREMENTS

  • University degree: Faculty of Electronics, Telecommunications and Information Technology (BSc Minimum) or in a related field or equivalent experience
  • 5+ years of telecommunications or related experience and 3+ years of supervisory experience in a related field
  • Experience working collaboratively, including collaboration within a team, cross-functionally across various projects, and with stakeholder groups of varying sizes
  • Ability to present written and oral messages effectively to accomplish project goals
  • Organizational skills, including the organization, management, and tracking of multiple projects with frequently changing priorities in a fast-paced work environment
  • Ability to focus on results, including a demonstrated ability to be proactive, results-driven, and a self-starter with a high degree of professionalism in a professional environment
  • Attention to detail, including the ability to work accurately with attention to detail on workflows, messaging, marketing materials, presentations, and written communication
  • Very good knowledge of ZTE products and services
  • Technical skills and tools, including actively seeking training and tools to improve project management and workflow
  • Project Management Certification is a plus
  • Proficient knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • A high level of time management, accountability, and prioritization skills
  • Self-motivated, goal-oriented, and driven to accomplish department goals
  • Ability to be organized, problem-solve, and be solution-oriented

Click the apply button below to apply via the system or submit to: hr.olr@orange.com

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