POSITION : Partner Manager MS ZTE

FUNCTION : TECHNOLOGY

FUNCTION SEGMENT: ITN Operations

Role Summary/Purpose

• Ensure compliance with contractual clauses and guaranteed service levels on Outsourcing contracts with ZTE
• Implement the processes and procedures inherent in outsourcing contracts with ZTE
• Identify and escalate problems and risks.
• Provide expertise and support in Network Operations and Projects involving ZTE
• Propose QoS improvement plans and secure OLIB’s financial interests in the execution of Managed Services (MS) with ZTE, and L3 support.

Main ACTIVITIES

Technical activities:

• Implement the processes and procedures inherent in the outsourcing contracts, L3 support contracts;
• Ensure the execution of the MS (Managed Service) contract by MS Provider (ZTE);
• Negotiate any required contractual changes between OLIB and the MS Provider (ZTE);
• Ensure that all services are delivered in accordance with the objectives agreed;
• Ensure with the SMC & NOC and the Business Departments that the availability of the services provided corresponds to the objectives set in the SLAs;
• Monitor compliance with the WLAs relating to problem resolution;
• Participate with the SMC & NOC in the diagnosis and resolution of incidents and problems related to the availability of services;
• Monitor and validate MSP (ZTE) performance reports (KPI’s and contract PI);
• Calculate penalties and ensure penalties are applied for non-compliance with contractual commitments by the MSP and third parties
• Provide expertise and support in Network Operations and Projects involving ZTE (planned work activities, network rollout, software upgrades and parameter changes, troubleshooting, debugs, etc. are performed accordingly)
• Ensure the transfer of competence from the MSP to OLIB staff
• Reporting of KPI to the group including NUR-T, NUR-B

Administrative and organization activities:

• Follow budget commitments and maintenance contracts with the vendor/supplier
• Ensure the forecasting and budget management of the outsourcing contract
• Evaluate the financial impact of contract modification requests
• Ensures the consistency of invoices issued by the MSP (ZTE)
• Direct manager of his team, including, but not limited to, onboarding, training, discipline actions, terminations, appraisals, performance management, etc.
• Communicates and coordinates regularly with his line Manager on the performance of short and long-term goals
• Keep his line Manager informed of important developments that may affect the one-time completion of workflows and conform workflows to changes as needed
• Elaborate and ensure the regular diffusion of KPIs and Dashboard
• Knowledge sharing in order to increase the technical skills of other teams involved in deployment and operations activities.
• Draft procedures on the main activities of his domain.

SKILLS/QUALIFICATIONS / REQUIREMENTS

• University degree: Faculty of Electronics, Telecommunications and Information Technology (BSc Minimum) or in a related field or equivalent experience
• 5+ years of telecommunications or related experience and 3+ years of supervisory experience in a related field
• Experience working collaboratively, including collaboration within a team, cross-functionally across various projects, and with stakeholder groups of varying sizes
• Ability to present written and oral messages effectively to accomplish project goals
• Organizational skills, including the organization, management, and tracking of multiple projects with frequently changing priorities in a fast-paced work environment
• Ability to focus on results, including a demonstrated ability to be proactive, results-driven, and a self-starter with a high degree of professionalism in a professional environment
• Attention to detail, including the ability to work accurately with attention to detail on workflows, messaging, marketing materials, presentations, and written communication
• Very good knowledge of ZTE products and services
• Technical skills and tools, including actively seeking training and tools to improve project management and workflow
• Project Management Certification is a plus
• Proficient knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• A high level of time management, accountability, and prioritization skills
• Self-motivated, goal-oriented, and driven to accomplish department goals
• Ability to be organized, problem-solve, and be solution-oriented

Click the apply button below to apply via the system or submit to: hr.olr@orange.com