Location: Monrovia with frequent travel to field areas

Position Status: Full-time, Regular

Risk Level: ☐ Level 3 ☐Level 2 ☐Level 1
(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.
Level 2: Some contact with participants; unplanned non-direct contact with children.
Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Department Summary

Mercy Corps has been present in Liberia since 2002, focusing its interventions on Governance, Youth Livelihoods, Economic Growth, and Development. With funding from the EU, SIDA, AFD, UAE MOFAIC, and USDA, Mercy Corps works together with communities in Liberia to respond to their various needs, bringing benefits to more than 40,000 participants through the provision of employment and entrepreneurship opportunities and access to energy.

General Position Summary

The People and Culture Manager is responsible for managing all aspects of the People and Culture Department of Mercy Corps Liberia. They will ensure that Mercy Corps’ global policies and procedures are established and adhered to. They will manage systems to ensure efficiency and effectiveness across the People and Culture department, including ensuring that systems are driven and adapted by data.

S/He will manage the overall operation of the People and Culture of the Liberia Country and provide support to field offices. Working closely with the operations team, they will ensure that all details of activities operate under the administrative rules and procedures of Mercy Corps. S/He will ensure that the tasks assigned to administration, documentation, visitors, and personnel management are performed timely and in compliance with Donor and Mercy Corps’ procedures and regulations. Finally, the People and Culture Manager will be responsible for leading the team culture at Mercy Corps Liberia by providing leadership to the wider team on what it means to be a part of Mercy Corps Liberia.

Essential Job Responsibilities

STRATEGY & VISION

• Support the Country Director to set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
• In collaboration with the HR Lead, Mercy Corps Liberia & Nigeria, develop a countrywide People and Culture strategy and ensure the mission-level People and Culture structure is optimal.
• Participate in the proposal and budget development process to ensure an appropriate People and Culture structure is in place at project level.

HUMAN RESOURCES

• Oversee all P&C activities of Mercy Corps Liberia and manage the work plan of the People and Culture department.
• Manage all P&C functions in accordance with Liberian Labour law (Decent Work Act) and procedures of Mercy Corps, e., recruitment, selection, orientation, performance evaluation, career development, training, diversity training, risk management, and maintenance of complete records.
• Liaise with the HR Lead to develop and evaluate P&C policies and procedures, and recommend changes required to new or existing policies; revise the National Team Handbook as and when required following Mercy Corps standard guidelines for the review process.
• Make sure that personnel management matrices (matrix personnel, leave, attendance, performance, discipline, presence/absence, contracts, etc.) are used and maintained by officers.
• Ensure that the hiring and personnel files are maintained with transparency as per Mercy Corps standard protocols.
• Manage Mercy Corps Liberia Health and Medical Insurance
• Liaise with the HR Lead and Regional HR to conduct salary and benefits surveys, classify positions, set compensation levels, and, in coordination with other managers, make sure that job descriptions are updated for all positions.
• Coordinate and monitor the compensation and benefits for all employees and ensure consistency, equity, and fairness in the organization and comparability with other appropriate organizations.
• Manage disciplinary and other procedures related to the termination of contracts in accordance with the internal policies of Mercy Corps and the labor law of Liberia.
• Ensure that all P&C-related paperwork, personnel files, and other documents are complete, maintained, and updated.
• Implement and ensure all staff members are effectively using the performance planning and management system, establishing performance expectations and that managers are regularly providing constructive feedback.
• Provide direct support to other MC Liberia offices and ensure all offices meet minimum People and Culture standards.
• Liaise with the HR Lead to develop and coordinate the orientation process for all new
• Develop and maintain a comprehensive dashboard for HR to ensure follow-up and analysis are updated on a weekly and monthly basis.
• Ensure that the records at Social Security are kept up to date and filled out
• Ensure that staff final clearance is done in a timely
• Work closely with finance/compliance to mitigate fraud, conflict of interest, and legal ramifications of Mercy Corps activities.
• Train new staff on timesheet
• Oversee timely and compliant payroll Support the preparation of the national staff monthly payroll in association with the Finance Department.
• Ensure that all Mercy Corps staff contracts are transparent and in compliance with Liberian laws and Mercy Corps/donor policies.

Team Management

• Recruit the P&C team and ensure that staff receive necessary inductions/training.
• Create a work atmosphere of mutual respect conducive to professional growth and development of excellent personnel at all levels.
• Promote accountability by conducting staff annual performance reviews with direct supervisees and ensuring that supervisory staff personnel do the same.

• Contribute to country team-building efforts, help team members identify problem-solving options, and ensure the integration of all team members into relevant decision-making processes.
• Develop Scope of Work, Terms of Reference, and PDs for short-term, contracted staff members and

Finance & Compliance Management

• Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.
• Uphold Mercy Corps’ zero-tolerance corruption

RECRUITMENT, SELECTION AND PLACEMENT

• In collaboration with the HR Lead and in partnership with field leadership and the P&C team, develop a comprehensive recruitment strategy resulting in MC’s ability to hire top local talent.
• Manage the recruitment process for all national positions, including advertising, shortlisting of CVs, and interviews.
• Work with program managers to ensure all hiring requests are complete according to the Recruiting Policies and Procedures of MC Liberia.
• Be responsible for ensuring that job files are created for all advertised

Organizational Learning

· As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Accountability

Reports Directly To: HR Lead Liberia & Nigeria

Supervisory Responsibility: People and Culture Officer

Works Directly With: Country Leadership Team, Head of Offices, Operations Manager, Finance Manager, HQ Regional HR Team, Program Managers

Knowledge and Experience

• Minimum 5 years’ experience in Human Resources and Administration with at least 3 years in a supervisory
• Demonstrated attention to detail, following procedures, meeting deadlines, and problem-solving independently and cooperatively.
• Bachelor-level degree required, preferably in a field related to Human Resources or A Master’s degree in Human Resources Management will be an added advantage.
• Excellent negotiation and representation
• Effective organizational, prioritization, and results
• Excellent verbal and written English skills required.
• Strong computer literacy, including excellent data management and Excel skills, is required and will need to be demonstrated.
• Ability to work effectively with an ethnically diverse team in a sensitive

Success Factors

The successful People and Culture Manager will be good at problem-solving and have the ability to work out new ways to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations. S/he will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel while demonstrating the ability to multitask, meet deadlines, and process information in support of changing program activities. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites. The most successful Mercy Corps staff members have a

strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable, and inclusive than we are today.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).