Job Announcement

Program Quality Manager

About CRS

Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of health, emergency, education, agriculture, and capacity strengthening of partners. In 2023, CRS implemented a portfolio of 18 malaria programs globally, in 15 countries (Africa and the Greater Mekong Region). Catholic Relief Services has been working in Liberia since 1957 with a current programmatic focus targeting health, nutrition, peacebuilding, and agriculture.

Job Summary:

The Program Quality Manager will provide strategic leadership for the implementation of a multi-year project aimed at strengthening the capacity and self-reliance of Community Health Workers (CHWs) to deliver sustainable community health and nutrition services in Liberia. This role involves strategic planning, coordination, monitoring, and stakeholder engagement to ensure the project achieves its objectives and aligns with national health priorities. Your management skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving the impact of its programming.

Title: Program Quality Manager

Location: Monrovia, Liberia

Type of Role: Fixed-Term Contract

Reports to: Head of Programming

Roles and Key Responsibilities:

• Institutionalize program quality standards (including design quality, safe programming, mainstreaming of GESI and protection, accountability to affected populations, and safeguarding) across program portfolio.
• Embed MEAL excellence (design of logical frameworks, Theories of Change, indicator protocols, data quality assurance, accountability and feedback mechanisms, learning agendas) and drive adaptive management and evidence-based decision‑making.
• Act as a key resource person in project design and proposal development in respective programming areas, gap-filling and taking on growth responsibilities, as needed.
• Provide senior oversight to proposal design and quality assurance, ensuring strong technical narratives, sound MEAL and learning plans, realistic implementation, budget assumptions, and risk mitigation.
• Champion do‑no‑harm and context-appropriate approaches in fragile or rapidly evolving settings; ensure programmatic risk management and compliance are integrated from design to close‑out.
• Manage and implement all activities throughout relevant project cycles – project design, start-up, implementation and close-out – to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure the project team and partner staff use the appropriate systems and tools.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports.
• Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
• Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.
• Help identify, assess and strengthen partnerships relevant to the project and the CP programming Area(s), applying appropriate application of partnership concepts, tools and approaches.
• Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight, ensure efficient use of project resources.

Basic Qualifications

• Master’s degree in International Development, Social Sciences, Public Administration, Organizational Development, or related field (Bachelor’s with additional experience may be considered).
• 5+ years of progressive experience in international development/humanitarian programs, including 3+ years in senior leadership overseeing project management, business development, partnerships or program quality.
• Proven track record in program/project management or program quality and donor engagement (e.g., USG, World Bank, EU, UN).
• Strong knowledge of MEAL systems, safeguarding and accountability to affected populations, and integration of GESI/protection and risk management.
• Excellent leadership, stakeholder management, facilitation, and negotiation skills; ability to influence without authority.
• Proficiency with MS Office (Word, Excel, PowerPoint); experience with data/MEAL platforms is an asset.

Required Languages – Strong written and spoken English.

Travel – Must be willing and able to travel up to 40%.

Knowledge, Skills, and Abilities

• Strategic thinking and systems orientation; strong analytical and problem-solving skills.
• Commitment to quality program implementation through locally led development, subsidiarity, and faith-based partnership approaches.
• Excellent written and oral communication; ability to craft compelling technical content and represent at senior levels.
• High integrity, discretion, and sound judgment; calm under pressure and adept at change management.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and are used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.

Agency Leadership Competencies:

• Lead Change – Continually look for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Supervisory Responsibilities: Yes. Three direct reports (Two project Officers and One Project Assistant).

Key Working Relationships:

Internal: Country Representative; SMT; Heads of Programming/Operations; Finance, Supply Chain, HR, Safeguarding/PSEAH; MEAL/PQ/Technical teams; Regional and HQ technical units.

External: Ministry of Health, National and Local Government; Church/faith-based counterparts; donors; coordination bodies; peer agencies; networks/alliances.

Applications:

Please send a cover letter and a resume/CV to LR_HR@crs.org by December 22, 2025, with the subject line “Program Quality Manager.” Both the cover letter and CV/resume should be in PDF format and submitted as a single document. Applications will be reviewed and assessed on a rolling basis until the position is filled. No phone calls, please. Only shortlisted candidates will be contacted.

We thank all applicants for their interest in this opportunity; however, if you don’t hear from us after two months of the vacancy deadline, kindly note that your application was not successful.

CRS follows an equal opportunity policy and actively encourages diversity, welcoming applications from all, especially women and people living with a disability.

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviours related to the above safeguarding-related topics.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.