JOB VACANCY ADVERTISEMENT

(INTERNAL & EXTERNAL ANNOUNCEMENTS)

SEGAL is a privately-run security company that is providing state of the art, tailor-made risk management solutions and delivers a superior service to its many clients in Monrovia and country wide. The mission of the Security Expert Guard Agency of Liberia is to provide world-class integrated security solutions to clients in our target markets by consistently exceeding customer satisfaction through operational excellence and innovation. Our blueprint solution embraces a safe and secured environment.

Quality Assurance (QA) Manager

The Security Expert Guard Agency of Liberia (SEGAL) is scouting for a reliable and competent Quality Assurance (QA) Manager to ensure that corporate services and standards are reviewed and implemented to the core. The post holder will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues.

An excellent Quality Assurance Manager has eyes like a hawk and solid experience in quality control. The ideal candidate is a reliable and competent professional whose approval will be necessary for the continuation of a business life cycle.

The goal is to assure the high quality of our operations and services aiming to the long-term success of our business.

Job Summary

The Quality Assurance (QA) Manager will constitute an integral part of the Operations Department of SEGAL, and tasked and developing, implementing, and maintaining a system of quality and reliability testing for the organization’s standards and/or development processes.

Supervisory Responsibilities:

• Assists with hiring and training guard personnel, staff and conducts meaningful and needful field inspections of guards with respect to corporate dress code
• Be involve with the daily workflow and schedules of the Operations Department
• Assists with conducting performance evaluations that are timely and constructive
• Makes recommendations for discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Develops, implements, and manages processes to ensure that corporate standards and practices are upheld and maintained
• Identifies and sets appropriate quality standards and parameters necessary for the growth and development of the Company/SEGAL
• Communicates quality standards and parameters to the Department Lead and/or Security Manager who shall onward relate to Administration and/or top Management
• Coordinates standard testing procedures
• Reviews clients feedback and recommends service improvement
• Maintains strict compliance with approved, i.e., SEGAL/Client SOPs (Standard Operating Procedures) state, local, and corporate laws, regulations, guidelines, and policies
• Devise procedures to inspect and report quality issues
• Monitor all operations that affect quality
• Supervise and guide inspectors, supervisors and other staff
• Assure the reliability and consistency of services by checking processes and final output
• Appraise customers’ requirements and make sure they are satisfied
• Report all malfunctions to relevant persons/authority to ensure immediate action
• Facilitate proactive solutions by collecting and analyzing quality data
• Review current standards and policies
• Keep records of quality reports, statistical reviews and relevant documentation
• Ensure all legal standards are met
• Performs other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and client service skills
• Excellent organizational skills and attention to details and a result driven approach
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Proficient with Microsoft Office Suite or related software
• Proven experience as a Auality Assurance Manager or relevant role
• Thorough knowledge of methodologies of quality assurance and standards
• Excellent numerical skills and understanding of data analysis/statistical methods
• Reliable and Trustworthy
• Certification of quality control is a strong advantage (ISO 9000 etc.)

Education and Experience:

• Bachelor’s degree in Business, Engineering, or field related to the services being provided
• Three to five years of experience in related field required with supervisory experience a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Prerequisite to Apply:

• Ability to operate with flexible work arrangements and able to respond to emergency requests to work outside normal working hours.

All Applications are to be submitted via email and addressed to:

The Human Resource Officer

Security Expert Guard Agency of Liberia

10th Street Sinkor, Beachside of Gardiner Avenue

Monrovia, Liberia

Electronic Email Address:

jsammy@segalsecurityliberia.org or

info@segalsecurityliberia.org

Deadline for the submission of applications with accompanied CV, credentials is 15 August 2023 at 1700 hours.

Unsuitable applications will not be acknowledged.

Late Applications will not be considered.