About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

You will assist Country Programs’ (CPs) efforts in workforce planning, recruitment, performance management, talent development, compensation and benefits management, and orientation/onboarding in support of high-quality programs serving the poor and vulnerable. You will work with managers and HR staff to support HR management capacity throughout the region in alignment with the agency’s objectives around Respect, Equity, Diversity, Inclusion (REDI).

Roles and Key Responsibilities:

• Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially in regard to recruitment, performance management, and employee relations. Support CPs’ Senior Management Teams, project leads, and CP HR leads in job design, JDs development and job mapping.
• Support the Regional People Officer in managing employee relations processes; providing practical support as necessary to CP leadership in all areas of employee relations including effective staff management, to include disciplinary action, conflict resolution, performance, and separations
• Support country programs to effectively manage talent and supervise. Lead regional performance management activities including tracking performance plans and assessments.

• Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff.
• Provides support to existing WARO Development Programs such as Junior Professionals Program, Female Mentoring Program, Strengthen, Advance and Inspire Leaders (SAIL) Program
• In liaison with Global People Resources (GPR), coordinate and facilitate regional new staff Orientation Program.

• Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
• Deploy to regional country programs to support / manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.

• Monitor the culture to ensure staff actions reflect CRS guiding principles and are consistent with the agency’s objectives around Respect, Equity, Diversity, Inclusion (REDI), so that ultimately, rights and responsibilities of all staff are valued.
• Support and contribute to ensuring adherence and accountability to Safeguarding policies and initiatives

• Support record keeping through personnel files and/or our internal HRIS (Insight) that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development. Support in Insight data collection and training.
• Support WARO CPs in HR policy reviews by ensuring they use approved templates, follow global and regional guidelines and in liaison with ICT teams maintain an updated online manual for each CP. Actively participate in CPs policy reviews and support global policies roll out activities.

• Support CPs review of staff insurance coverage including medical cover and ensure it in line with CRS global guidelines and market data.

Basic Qualifications

• Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
• Minimum of five years’ work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.

Required Languages – Proficiency in English and French required. Fluency preferred.

Travel – Must be willing and able to travel up to 25%.

Knowledge, Skills and Abilities

• Strong relations management abilities. Ability to relate to people at all levels internally and externally.
• Training, presenting, and facilitating skills.
• Excellent analytical skills with ability to make sound judgment and decisions
• Very good planning, monitoring and organizational skills
• Able to maintain confidential information
• Proactive, resourceful, solutions oriented and results-oriented
• Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Preferred Qualifications

• Additional education may substitute for some experience.
• Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
• Strong experience in presenting, facilitating, and coaching on HR topics.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.

Supervisory Responsibilities: none

Key Working Relationships:

Internal : Country Program Management Senior Management (Country Representatives, Heads of Programs and Operations, HR Managers); WARO Regional Team, Global People Resources Team (Headquarters HR)

External : Peer organizations, HR vendors

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Submit your application to: LR_HR@crs.org or apply via the system below.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer