SALES SUPERVISOR

Job Description: Are you a motivated and experienced professional with a passion for sales? Do you thrive in a fast-paced environment and excel at leading a team to achieve outstanding results? If so, we have an exciting opportunity for you!

Specifically, the KEY Responsibilities are as follows:

Lead, motivate, and mentor a team of sales representatives to achieve and exceed sales targets.
Develop and implement effective sales strategies and plans.
Monitor and analyze sales performance data to identify opportunities for improvement.
Provide regular training and coaching for sales staff to enhance their skills and product knowledge.
Build and maintain strong relationships with key clients and stakeholders.
Ensure excellent customer service and address any customer concerns or inquiries promptly.
Collaborate with other departments to ensure seamless operations and customer satisfaction.

The Requirements for the position are as follows:

Bachelor’s degree in business administration, Marketing, or a related field is preferred.
Proven experience in a sales supervisory or leadership role.
Familiarity with the shipping industry, including the movement of goods, logistics processes, supply chain management, and global shipping routes, is crucial.
Understanding of international shipping regulations, customs requirements, tariffs, and import/export procedures.
Strong understanding of sales processes and techniques.
Ability to explain complex shipping concepts in a simple, clear manner to clients who may not be familiar with the industry.
Relationship Building: Strong interpersonal skills to foster long-term relationships with clients and partners
Ability to analyze data and make data-driven decisions.
Highly organized and able to manage multiple tasks and priorities. Ability to handle multiple accounts and prioritize tasks effectively.
Proficiency in Microsoft Office and sales management software.

Multilingual: Depending on the shipping agency’s international clientele, knowledge of foreign languages can be a plus.

Goal-Oriented: Self-motivated with a drive to meet or exceed sales targets.
Adaptability: Ability to adapt to changing market conditions, customer needs, and shipping

challenges.

Persistence & Resilience: Sales in shipping can be competitive, so a strong ability to bounce

back from setbacks is crucial.

Negotiation skills: This role requires the ability to negotiate terms and contracts with clients and vendors while maintaining strong customer relationships
Familiarity with Shipping Software: Experience with shipping management platforms or tools (e.g., TMS, CRM, ERP) to track orders, manage logistics, and maintain client records.
Data Analysis: Ability to interpret data related to shipping routes, costs, or customer feedback to make informed sales decisions
Time Management: Ability to handle multiple accounts and prioritize tasks effectively.
Attention to Detail: Managing details in contracts, client information, and order specifications to avoid mistakes.

Problem-Solving Skills: The ability to resolve issues that arise during shipping, such as delays,

lost cargo, or communication breakdowns.

After-Sales Support: Ensuring that customers are satisfied post-sale, including handling

inquiries, complaints, and follow-ups.

How to Apply:
Submit your CV and cover letter to lr700-mscliberiahr@msc.com by July 18. 2025

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SALES SUPERVISOR